Formant

Engineer

• Support and implement end-to-end AI deployments for customers, from discovery through production rollout
• Participate in on-site customer engagements (approximately 25–35% travel)
• Work with external stakeholders to translate customer operational needs into technical requirements and working solutions
• Troubleshoot and resolve production issues in collaboration with engineering
• Help document best practices and implementation playbooks
• Build and iterate on LLM-powered workflows, RAG pipelines, and AI-assisted automation tools
• Prototype quickly while balancing reliability and performance
• Integrate with customer systems and APIs
• Navigate real-world physical constraints (latency, connectivity, hardware limitations)
• Contribute reusable components that accelerate future deployments
• Support existing external customers and resolve their potential issues
• Partner with product engineering to relay field feedback and improve platform capabilities
• Support technical conversations during customer engagements
• Help enable customer teams through documentation and training materials
• Contribute insights that shape product roadmap and deployment strategy

Forward Deployed Engineer, Customer Facing