Customer Operations Specialist, Store

Forma

Customer Operations Specialist managing vendor relationships and operational processes for Forma's Store. Enhancing benefit offerings through collaboration and data-driven improvements.

Posted 6/1/2026full-timeRemote • 🇹🇼 TaiwanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Source, evaluate, and onboard new vendors, and renegotiate existing partnerships to enhance pricing, terms, and selection for members.
Manage vendor relationships end-to-end through live calls and written communication, resolving issues and driving ongoing performance.
Own cross-functional projects with product, engineering, and other internal teams, driving improvements grounded in what you see in operations
Identify, propose, and build new procedures and quality checks that keep the Store team fast and reliable
Track operational metrics, build the analyses and dashboards when needed, and use the data to drive every meaningful change.
Own the daily operational backbone of the Forma Store, including order fulfillment, and member support ticketing.
Act as the voice of our customers and members, bringing their feedback directly into the future product roadmap.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience preferred.
Excellent written and verbal English communication skills.
Experience in a fast-paced tech startup and fully remote work environment is preferred.
Experience in employee benefits is a strong plus.
Proven ability to build new processes and deliver end-to-end projects with minimal supervision.
Hands-on experience in vendor management, partnerships, or contract negotiation.
Strong independent and data-driven thinking, with the ability to break down ambiguous goals and analyze operational metrics.
Flexibility to coordinate with global teams, and occasional peak-period monitoring.

Benefits

Comp & perks

Remote-first working environment
MacBook
$100 USD/mo - BeWell funds
$300 USD - One time subsidy to build your home office
$2000 USD/year - BeHealthy funds

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementcontract negotiationdata analysisoperational metricsprocess buildingproject management

Soft Skills

written communicationverbal communicationindependent thinkingdata-driven thinkingflexibility

Certifications

Bachelor's degree