As a Customer Success Manager at FORM, you will advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform.
You’ll be involved with your customers' onboarding experience from kick-off to go-live, provide training and support to new client-users, and encourage adoption and engagement throughout the entire customer lifecycle.
You’ll get your hands dirty, diving into your customers' data and business rules, and emerging with actionable recommendations on GoSpotCheck best practices, configuration, and data integrity.
And most importantly, you’ll build authentic and trusting relationships with key stakeholders in your portfolio, reinforcing the value of our partnership today and in the years to come.

Requirements

2-3 years’ experience managing B2B customers. Bonus points for managing Enterprise customers and/or portfolio of $2M ARR or more.
You are comfortable working directly with executives and senior-level management.
You’ve managed simultaneous projects in a customer-facing role where you were directly accountable for delivering data-driven results.
You love data and may have been a data analyst in a past life. You can explain relational database concepts, have ***advanced*** Excel skills and have even written a SQL query or two over the years.
Experience in Image Recognition (IR) or AI/Deep Learning is a huge plus.
Your written communication is exceptional: concise, persuasive, and empathetic.
Your verbal communication is exceptional: clear, on-point and confident.
You have a proven track record of building successful relationships with customers, and one or two them would even be willing to serve as a reference.
You have a history of retaining and growing your customer portfolio.
Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and *focus on what is important*.
You look forward to collaborating and building relationships with many other teams throughout the company.
You’re ahead of the game if you have experience working in the beer/wine/spirits industry and have an understanding of on/off-premise, wholesalers, distributors, display compliance, brand ambassadors, goal based attainment, and various BWS industry knowledge.
You have completed a bachelor’s degree.
You appreciate and align with our company values.

Benefits

Generous medical, dental, and vision insurance coverage.
Company-paid life and disability insurance.
401(k) retirement plan available.
Paid parental leave.
Flexible vacation policy – take the time you need when you need it.
Company-provided work equipment.
Opportunities for internal growth and career development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

B2B customer managementdata analysisExcelSQLImage RecognitionAIDeep Learning

Soft skills

written communicationverbal communicationrelationship buildingprioritizationcollaborationempathypersuasivenessclarityconfidence

Certifications

bachelor's degree