FORM

Support Engineer

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.
• Escalate unresolved, urgent, or complex issues to senior team members when appropriate.
• Manage assigned ticket queues and ensure timely follow-up and case resolution.
• Support multiple products, communication channels, and operational needs based on business priorities.
• Maintain quality, productivity, and customer service standards across all assigned work.
• Build and maintain knowledge of supported products, tools, and workflows through ongoing training and coaching.
• Communicate clearly and professionally with customers, teammates, and leadership.
• Collaborate with team members to support daily operations, knowledge sharing, and continuous improvement efforts.

Software Support Analyst

Android Engineer

• Developing and maintaining core features of the GoSpotCheck Android application used by retail field teams worldwide
• Acting as the technical counterpart to the Mobile Engineering Manager — driving architecture decisions, code quality standards, and technical direction for the Android team
• Mentoring and supporting fellow engineers through code reviews, pairing sessions, and technical guidance
• Collaborating closely with iOS, QA, backend, and ML/IR teams across the US, Poland, Hungary, and Ukraine
• Contributing to cross-team technical discussions, sprint planning, and roadmap prioritization
• Identifying and driving improvements in build pipelines, testing strategies, and development workflows
• Experimenting with emerging Android technologies, including Jetpack Compose, on-device ML, and camera/AR integrations

Software Support Analyst

Senior Android Engineer