Formô São Paulo | Feel Alive

Customer Service Analyst

Formô São Paulo | Feel Alive

full-time

Posted on:

Location Type: Hybrid

Location: Campinas • Brasil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Monitor and interact daily with graduation committees through the company's communication channels, such as WhatsApp, Gmail and Instagram, ensuring a continuous flow of information and responding to customer requests quickly and efficiently;
  • Serve as the primary contact for a portfolio of committees, maintaining ongoing relationships and proactively managing deliverables.
  • Lead briefings, regular meetings and follow-up sessions with committees; record minutes and translate them into action items.
  • Create, execute and monitor fundraising marketing plans and target plans for graduating classes.
  • Plan and manage schedules for opening/transition of sales batches, campaigns and engagement activities.
  • Manage project financial spreadsheets (monthly balance, revenue projections) and monitor impacts in the internal system.
  • Negotiate with suppliers of promotional items and services when requested, in alignment with planning.
  • Monitor and validate pre-event deliverables;
  • Coordinate with Production, Sales and Customer Success to resolve conflicts;
  • Perform basic performance analyses for each class and propose adjustments to fundraising strategies;
  • Actively participate in on-campus activities at universities with the Sales team; support relaunches and in-class activations.

Requirements

  • Candidates from any degree program are eligible to apply;
  • Strong verbal and written communication skills for effective interaction with committees, peers and suppliers;
  • Previous experience in customer service or related areas;
  • Availability to work hours based on event schedules;
  • Proficiency with communication tools (WhatsApp, Gmail, Instagram) and spreadsheets.
  • **Preferred:**
  • Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously;
  • Broad understanding of the university environment.
Benefits
  • Birthday day off
  • Wellhub (guided meditation, yoga, nutrition, online personal trainer, sleep education, etc.)
  • Starbem (appointments with psychologist, psychiatrist, nutritionist and telemedicine)
  • Annual bonus after completing 1 year of employment
  • Flash (flexible meal allowance card)
  • Paid leave after completing 1 year of employment
  • Extended parental leave
  • Unlocking of rewards and exclusive benefits as you progress in your journey
  • Training at Feel Academy (Feel Alive's exclusive platform)
  • Pet-friendly office
  • Hybrid work model
  • Partnership program
  • Structured career plan
  • Development programs
  • Company gatherings and happy hours.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fundraising marketing plansproject financial managementperformance analysis
Soft Skills
communication skillsorganizational skillstime-management skillscustomer servicerelationship management