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Student Assistant, Customer Care
Forest Stewardship Council™Student Assistant supporting Customer Care projects at FSC, a global sustainable forestry nonprofit. Coordinating documentation, analysis, reporting, communications, and process improvement in Bonn.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while supporting customer care initiatives and project coordination. Proficient in Microsoft Office and familiar with AI tools, contributing to continuous improvement and customer experience excellence.
Highest-signal resume keywords
Project CoordinationCustomer ExperienceMicrosoft Office ProficiencyStakeholder ManagementAI Tools Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DocumentationCustomer Data AnalysisPowerPoint PreparationExcel ProficiencyOutlook Proficiency
Soft Skills
Organizational SkillsCommunication SkillsProactive AttitudeSolution-Driven ApproachTeam Collaboration
Tools & Technologies
Microsoft CopilotAI Tools
Industry Keywords
Customer CareContinuous ImprovementCustomer-Oriented MindsetInternational Team EnvironmentFSC's Mission and Values
About the role
Key responsibilities & impact- Support the planning, coordination, and tracking of Customer Care initiatives
- Assist with project documentation and follow-up activities
- Support a consistent customer-focused approach across Customer Care activities
- Support communication and coordination with internal stakeholders
- Prepare meeting notes and track action items
- Support customer data analysis using AI tools
- Assist with research, reporting, and project documentation
- Support the development and continuous improvement of Customer Care processes
- Prepare PowerPoint presentations, communication materials, and status updates
- Support workshops, trainings, and internal meetings
- Contribute to the successful delivery of Customer Care initiatives and projects
- Support day-to-day operations that enhance customer experience and team effectiveness
Requirements
What you’ll need- Currently enrolled at a university
- Structured, reliable, proactive, and eager to learn
- Strong organizational, communication, and stakeholder management skills
- Customer-oriented mindset and strong interest in customer experience and service excellence
- Interest in project coordination, administration, and continuous improvement initiatives
- Solution-driven approach with ability to work independently and collaboratively
- Comfortable working in an international and cross-functional team environment
- Excellent knowledge of Microsoft Office, particularly PowerPoint, Excel, and Outlook
- Familiarity with AI tools such as Microsoft Copilot
- Business-fluent written and spoken English
- Knowledge of Chinese is a strong plus
- French or Spanish is considered an advantage
- Living within commuting distance of the Bonn office
- Commitment to FSC's mission and values
- Availability for 20 hours per week, ideally across 3–5 days per week
- Ability to work for 12 months, with possible extension
Benefits
Comp & perks- Flexible, hybrid working model supporting work-life balance
- Cross-cultural collaboration and networking opportunities
- Membership in FSC global community of 400+ forest stewards
- Opportunity to extend the 12-month engagement