Customer Success Manager

Customer Success Manager at Foresite, managing Mid-Market clients' post-sales lifecycle and optimizing their investment in Google SecOps services.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tools & technologies

CloudCyber SecurityGoogle Cloud Platform

Key responsibilities & impact

Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution.
Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs.
Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset.
Own the full renewal lifecycle for Mid-Market accounts, identifying "at-risk" signs early and developing strategic mitigation plans.
Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features.
Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience.

What you’ll need

3+ years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS space.
You possess a solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts.
You are an expert at building rapport and maintaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors).
You have an innate ability to interpret account health data to drive proactive outreach and creative problem-solving.
Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps is a plus.
Experience working within an MSSP environment or a deep understanding of the cybersecurity threat landscape is a plus.
Exceptional ability to translate technical security outcomes into business value for non-technical stakeholders.

Comp & perks

Robust medical insurance options to keep you and your family healthy.
We fully provide employer-paid Dental coverage, as well as Short-Term (STD) and Long-Term Disability (LTD).
You’ll start with 3 weeks of paid vacation, plus additional sick leave and paid company holidays.

ATS Keywords

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Hard Skills & Tools

customer successaccount managementmanaged security servicesSIEMSOARaccount health data analysisupsellingproblem-solvingcybersecurity threat landscape

Soft Skills

communicationrapport buildingstakeholder engagementstrategic planningproactive outreachfeedback provisioncreative problem-solving