Foresight Financial Group, Inc.

Customer Support

• Perform daily treasury management operations as requests for cash management services are received via the ticketing system, phone, or email.
• Provide direct support to customers by responding to general and technical inquiries related to treasury management services/systems via phone or email.
• Provide customer training both in person and remotely for all treasury management services including but not limited to ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, and remote deposit capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Enter pricing into subsidiary’s account analysis system per the bank’s policy or approved exception.
• Provide data and assist as needed with preparation of the annual electronic banking risk assessment for approval.
• Responsible for the annual treasury management review process including limit review for approval including ACH, wire, remote and mobile deposit; prepare, send, and track completion and return of required documents.
• Possess required knowledge of Regulation E and NACHA rules relating to unauthorized transactions.
• Provide backup to the Commercial Credit Card Services Specialist as needed.
• Assist with the development and implementation of necessary training and operational support programs as identified.
• Assist with projects as assigned.
• Assist with gathering and reviewing related audit documentation, copies and reports as requested.
• Identify and update all associated job aids when changes in process or policy occur and communicate these changes to the team.
• Maintain strict confidentiality of all customer records and personal information.
• Perform other such duties as assigned.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

Treasury Management Implementation/Support Specialist