Customer Success Team Lead
Forerunner
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Senior
About the role
- Manage a team of senior Customer Success Managers overseeing Forerunner’s enterprise accounts
- Drive customer health and expansion, coach a high-performing team
- Achieve key retention and growth metrics (ARR and health targets) and monitor account performance
- Maintain a small book of business to stay close to customer needs
- Work cross-functionally with Sales, Product, and Implementation teams to ensure seamless delivery and long-term success for customers
Requirements
- 8+ years of experience in Customer Success or Account Management in a SaaS or technology company
- Prior experience managing or mentoring a team of CSMs or similar customer-facing roles
- Strong understanding of ARR-based success metrics, customer health frameworks, and renewal/expansion motions
- Analytical and data-oriented, able to translate customer insights and health indicators into actionable strategies
- Excellent communication and interpersonal skills
- Passionate about using technology to empower government organizations and improve civic outcomes.
Benefits
- Comprehensive health coverage
- Quarterly wellness reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementAccount ManagementSaaSData AnalysisCustomer Health FrameworksARR MetricsRenewal StrategiesExpansion Strategies
Soft skills
LeadershipCoachingCommunicationInterpersonal SkillsAnalytical Thinking