Ford Motor Company

Collections

• Driving Product Outcomes: Collaborate intently with business operations stakeholders and cross-functional product teams to deeply understand the agent and customer experience. Translate this understanding into clear, concise, and actionable specifications, requirements (e.g., user stories), acceptance criteria, and testing scenarios.
• Shaping the Servicing Strategy: Work alongside key stakeholders to refine and execute the Ford Credit servicing strategy. Provide valuable input into the product roadmap, assisting with prioritization decisions and appropriate trade-offs between desired features, speed to market, and technical feasibility.
• Championing Agent & Customer Experience: Directly contribute to improving critical metrics like agent efficiency, customer Net Promoter Score (NPS), and First Contact Resolution (FCR) on key initiatives, including:
• Providing a holistic customer view with relevant information to service customers efficiently and effectively, partnering with the Smart Secure Documents and Knowledge Management team to define and deliver solutions that simplify complex customer requests and educate agents on processes. User Research & Problem Solving: Proactively and creatively engage with users to uncover their underlying needs, pain points, and opportunities. Analyze these insights to identify problems and collaboratively define innovative solutions that leverage our servicing toolset.
• Data-Driven Decision Making: Analyze relevant data (customer feedback, usage metrics, operational data) to inform requirements, evaluate options, make smart, decisive trade-offs, and ensure delivered value is measurable.
• Outcome Ownership: Take responsibility for defined outcomes by contributing to setting clear goals and helping measure key results that align with product and business objectives.
• Quality Assurance Support: Support the delivery process by executing functional testing and collaborating with QA engineers to ensure solutions meet requirements and quality standards.
• Ability work with 3rd party vendors in driving key initiatives.
• Manage product backlog, track KPIs, support quarterly planning processes across multiple initiatives
• Comfortable with ambiguity and use data to drive forward

Product Manager, Early Collections

Full-stack Engineer

• Define the technical roadmap, architect complex system solutions, and provide technical leadership across the entire software life cycle.
• Guide distributed software teams to deliver robust, scalable, and high-performance audio architectures.
• Architect and oversee the implementation of the Android platform audio domain, defining strategies for custom AOSP framework modifications and Ford-specific SDK platforms.
• Spearhead the design and architectural direction of Android Audio HAL (HIDL/AIDL) and Linux Kernel audio drivers (ALSA/ASoC), targeting high-performance System-on-Chip (SoC) platforms.
• Place emphasis on end-to-end audio quality improvements working with partner teams, test and automation stakeholders.
• Define the virtualization strategy for audio solutions within Hypervisor-based architectures, ensuring deterministic behavior and seamless IPC between Android and real-time operating systems (QNX/Automotive Linux).

Senior Embedded Software Engineer – Audio

Designer

• Contribute to Design Innovation: Design novel and unique experience design solutions to meaningful problems for customers, identifying design opportunities and actionable concepts that align with user and business needs, design principles, and technical capabilities.
• Develop Prototyping & Design Visualization Skills: Assist in initial rough prototyping and design visualization methods. You will be skilled in initial rough prototyping ("build to learn") with a primary emphasis on physical enablers, and in iterating design solutions based upon customer, user, and system feedback to meet user expectations and deliver successful outcomes.
• Support Insight-Driven Design Solutions: Assist in creating design solutions that are deeply rooted in customer and user insights, expertly translating these insights into highly desirable and feasible physical product solutions.
• Design Leadership & Vision: Actively contribute throughout the entire design process from inspiration and research to building prototypes and communicating a clear vision. You will help bring to life integrated digital-physical experiences through brand, products, and services, and collaborate with project teams to conceive, design, develop, test, and launch impactful new products and services.
• Systems Thinking: Apply systems thinking to physical experience design that seamlessly engages people through touchpoints along a service journey for consumer and business applications.
• Stakeholder Collaboration & Communication: Bring clarity and focus through effective communication of functional needs and aesthetic sensibilities. You will collaborate with cross-functional teams in an advanced product development environment, building strong relationships with engineering, planning, and research stakeholders.
• Experience Content Strategy & Feasibility: Partner to support the initial design and development of experience concepts. You will design and iterate key program applications of the domain-based Experience Content Strategies, confirming key experiences are feasible within program constraints.

Industrial Designer

Executive Assistant

• Identifies the preferred method of support for the executives and appropriately accommodates their working style. Partners with the executives to help them be efficient and effective with their time, consistently maintaining strong communication.
• Manages executive’s calendar and correspondence: Proactively maintains / prioritizes and organizes Outlook calendar and folders as needed. Keeps the executives informed of changes and works closely with ELT Executive Assistants to manage schedules to support the team’s efficiency and effectiveness.
• Optimizes travel arrangements (transportation, accommodations, agenda) based on the executive’s travel needs and preferences. Manages complex itineraries, to include any changes. Prepares and completes related expense reports.
• Assists the executives with preparing for meetings, to include preparing materials, obtaining materials in advance, distributing meeting materials, holding time for meeting preparation, and keeping the executive on schedule. Obtains appropriate support for virtual attendees as well as various media needs and other logistics.
• Assists with coordinating and managing meetings and events such as staff meetings, all-hands meetings, off-sites, team gatherings, etc., overseeing all calendaring, communication, technology, logistics and related follow-up activities.
• Prepares, updates and organizes information for inclusion in team strategy rooms, reports, correspondence, presentations, budgets, etc. Edits documents for accuracy, format and arrangement of material.
• Screen calls and respond to emails as needed.
• Greets and assists planned guests and manages unannounced visitors.
• Participate as an adjunct member of the Executive Director’s leadership teams, including attending select meetings, taking notes, tracking assignments, and following up on assigned action items.
• Assists in keeping the executive well organized, to include online retrieval and archiving of documents as well as supporting the Company’s records and retention schedule.
• Assists with special projects as needed.

Executive Administrator

Frontend Engineer

• Designing, developing, and implementing high-quality user interfaces for web applications using the React JS library.
• Develops software and services in support of design, infrastructure, and technology platforms, including applications, utilities, databases, cloud-based and Internet-related tools.
• Build reusable code and libraries.
• Developing and maintaining micro-frontends that can be shared across multiple applications using the Module Federation architecture.
• Collaborating with other developers and teams to ensure seamless integration of micro-frontends and the overall application.
• Experience with developing and maintaining the technical architecture for AEM-based applications using SPA or CaaS .
• Experience with Adobe Experience Manager (AEM) architecture, development, and deployment.
• Collaborating with cross-functional teams, including back-end developers, designers, and project managers to create effective solutions for business requirements.
• Analyzing user requirements, conducting code reviews, and debugging issues to ensure high-quality software development.
• Ensuring the application's scalability, security, and performance through appropriate architecture and design decisions.
• Staying up-to-date with industry trends and emerging technologies to ensure continuous improvement of the software development process.
• Mentoring and training junior developers in best practices and coding standards.
• In addition to expertise in React JS, a React JS Architect/Developer may require knowledge of front-end technologies such as HTML, CSS, and JavaScript, as well as experience with state management tools like Redux and build tools like Webpack.
• Strong problem-solving skills, attention to detail, and effective communication are also important for this role.

Senior Front End Software Engineer

Software Engineer

• Design, develop, code, and test planned changes to software tools along-side with the Vehicle Controls Tools Technical Specialist.
• Follow company policies and local change control process to bring approved changes to resolution.
• Provide user support across the globe using phone, email, Instant Messaging, and 1/1 interactions. Includes in-house tools for powertrain controls planning, software build and release, calibration management, and calibration release tools.
• Provide user account creation, maintenance, and access controls in user-interfacing tools.
• Co-lead conformance and upgrades of existing Powertrain Controls Servers and Company required software to Enterprise Technologies standards.
• Participate in the development and delivery of training material to world-wide Ford community.
• Partner with Enterprise Technology as architect/product owner to leverage additional resources.
• Document changes in the appropriate user manuals and other media.
• Participate in User Forum meetings.

Vehicle Controls Engineering Technical Specialist

DevOps Engineer

• Design & Engineering Leadership: Lead the cradle-to-grave design, release, and delivery of Wheel and Tire systems for Ford Performance vehicles. You will develop innovative solutions that balance extreme off-road capability with production feasibility.
• Program Management: Manage the Quality, Cost, Weight, Function, and Timing (QCWFT) for your commodities to support engineering and program GPDS milestones.
• Cross-Functional Integration: Act as the central hub between the Design Studio, Vehicle Dynamics, and the Core Brake Organization to ensure packaging and performance requirements are met.
• Supplier & Sourcing Management: Partner with Purchasing to source commodities; manage Tier 1 suppliers to ensure timely delivery of parts for prototype and production builds.
• Validation & Launch: Support the vehicle lifecycle through prototype builds, physical testing, and final launch. You will lead issue resolution, design change management, and root cause analysis.
• Performance DNA: Ensure all components conform to the strict "Ford Performance DNA" as well as all applicable regulatory and safety requirements.

Racing Tire Design & Release Engineer

Product Manager

• Lead, mentor, and develop a high-performing team of local and remote Portfolio Data Engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Strategically prioritize and manage team workloads, ensuring effective task allocation and resource capacity to support team goals.
• Provide expert technical guidance and mentorship, ensuring adherence to best practices, coding standards, and architectural guidelines.
• Act as the Chief Data Technical Anchor for the PLMA domain, resolving critical incidents through Root Cause Analysis (RCA) and implementing permanent, resilient architectural fixes.
• Oversee the design, development, maintenance, scalability, reliability, and performance of data platform pipelines, aligning them with business needs and strategic objectives.
• Contribute to the long-term strategic direction of the Data Platform by proactively identifying opportunities for best practice adoption and standardization.
• Champion data quality, governance, and security standards, ensuring compliance and safeguarding sensitive data assets.
• Enhance efficiency and reduce redundancy by consolidating common tasks across teams.
• Effectively communicate decisions to stakeholders, building strong relationships and ensuring alignment on data initiatives.
• Maintain awareness of industry trends and emerging technologies to inform technical decisions.
• Lead the implementation of customer requests into data assets, ensuring optimized design and code development.
• Guide the team in delivering scalable, robust data solutions and contribute hands-on to critical projects, including design and code reviews.
• Lead technical decisions that drive data innovation and resilience.
• Demonstrate full stack cloud data engineering expertise, covering automation, versioning, ingestion, integration, transformation, optimization, and data modeling.
• Engage in agile planning, including scope, work breakdown structure, as well as roadblock resolution.
• Design solutions for cost and consumption optimization, scalability, and performance.
• Collaborate with Data Architecture and stakeholders on solution design, data consolidation, retention, purpose of use, compliance, and audit requirements.
• Drive engineering excellence by establishing and monitoring SWE-centric quality metrics (including DORA metrics and P99 latency targets).

Manager, Data Product Management

Technical Project Manager

• Develop and manage detailed schedules for major or complex software projects, outlining all activities required for successful completion and release.
• Drive on-time, high quality software delivery and readiness for mass production within the software development lifecycle.
• Collaborate closely with development, quality assurance (QA), testing teams to deliver software on time to internal and external customers, including test releases, program milestones for new model launches, and future over-the-air (OTA) update releases.
• Manage the delivery of various gateway module software projects, utilizing JIRA dashboards and Agile methodologies (e.g., story/defect burndown) to track and report program progress.
• Lead status reporting for all assigned programs, providing clear and concise updates to stakeholders through various channels, including release notes, Confluence/Jira status reports, and executive-level summaries.
• Track technical issues and proactively find solutions for program problems as they arise, ensuring minimal disruption to release schedules.
• Facilitate and drive cross-functional collaboration and execution with key partners, including Engineering Teams, DevOps CI/CD, Verification & Validation (V&V), and OTA leads.
• Collaborate closely with cross-functional teams to define project scope, establish priorities, identify technical interdependencies, and ensure alignment with overall organizational objectives.
• Manage stakeholder expectations throughout the release lifecycle, proactively communicating changes and potential impacts.
• Identify potential risks, develop comprehensive mitigation plans, and track them to closure, ensuring the timely completion of strategic projects and programs.
• Define and monitor key quality metrics and KPIs to ensure software releases meet established standards.
• Analyze defined data sets and frame decisions that have a significant impact on feature areas and release quality.
• Champion continuous improvement, gathering feedback and refining release processes to boost efficiency and reduce cycle times.
• Lead post-release retrospectives and root cause analyses to identify process bottlenecks, systemic issues, and implement corrective actions.
• Establish and document best practices for software release management, ensuring consistency and scalability across multiple projects and teams.

Technical Product Manager

• Own the end-to-end product lifecycle—from envisioning and framing to launch—while maintaining a constant balance between business viability, user desirability, and technical feasibility.
• Drive that vison.
• Translate high-level business visions into actionable, prioritized backlogs. Lead quarterly scoping sessions to break down complex roadmaps into manageable features, user stories, and technical acceptance criteria.
• Champion and lead "Software Engineering Excellence" practices, including the implementation of robust CI/CD processes, development methodologies, and the selection of modern technology stacks and tools.
• Collaborate with architects and other Product Line managers to reduce system complexity, enhance interoperability between services, and make key design decisions that impact the broader portfolio.
• Lead the release management and maintain the release cadence in accordance with the S-ox compliance.
• Work hands-on with cross-functional teams (Design, Engineering, and Business) to plan and deliver software that meets both functional requirements and platform foundation capabilities.
• Actively identify, communicate, and mitigate technical and functional risks. Proactively remove blockers to ensure the team maintains high velocity and product delivery remains on track.
• Continuously monitor the "overall health" of the product—including code quality, system performance, and user adoption—to prompt key decisions for continuous improvement.
• Foster a culture of continuous learning by mentoring team members in Agile/XP methods and product management techniques, while constantly iterating on processes to improve team efficiency.

Security Engineer

• Perform security-focused code reviews.
• Assist teams in reproducing, triaging, and addressing application security vulnerabilities.
• Knowledge of Risk mitigation techniques and fixing the code bugs.
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement.
• Support and consult with product and development teams in the area of application security.
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management.
• Providing security training and outreach to internal development teams.
• Mentoring, guiding team members and customers.
• Monitoring, measuring customer experience and KPIs.
• Use security tools for identifying and mitigating vulnerabilities.
• Able to work well with software development teams.
• Experience identifying security issues through code review.
• Familiarity with some common security libraries and tools (e.g. static analysis tools).
• Familiarity and ability to explain common security flaws and ways to address them (e.g. OWASP Top 10).
• Experience in integrating, monitoring and improving DevSecOps tools and processes, automate routine tasks and improve system reliability.
• Development or scripting experience and skills (preferable Python knowledge).
• Designing and implementing Zero Trust Security model, automated enforcement, and monitoring of security controls, vulnerability management, code-based compliance and gate reviews, platform-based security controls and guardrails.

Cyber Security

Engineer

• As an Automation & Controls Engineer, you will be the technical bridge between design and execution, ensuring our manufacturing lines are intelligent, efficient and engineered to the highest safety and quality standards.
• You will play a pivotal role in the entire program lifecycle—from initial studies and equipment design to machine build, installation, and final launch.
• You will estimate, plan, and deliver comprehensive controls deliverables for PTME and VME programs.
• You will conduct detailed reviews of electrical, hydraulic, and pneumatic drawings.
• You will be the "boots on the ground" for issue resolution during machine build and installation.
• You will lead the coordination of power requirements for manufacturing assets and serve as the point of contact for plant-floor cybersecurity.
• You will maintain critical program documentation within Ford systems such as MIDAS, OPIC, and PROTAG.
• You will support and lead the enquiry specification process (ESWP/SPA), managing risk assessments, Bill of Materials (BOM), and the purchasing process from initial PO generation to final invoice payment.
• You will be responsible for driving the deployment of Smart Factory strategies and integrating "Launch Enablers" like machine monitoring and advanced quality systems.