Manager, Dealer Digital Strategy

Ford Motor Company

Ford manager leading dealer technology partnerships and digital service strategy. Guiding dealerships toward integrated tools that grow repair orders and reduce service duration.

Posted 9/3/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesSeniorLead💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic sourcing and partnership management within the technology sector, with a focus on integrating Dealer Management Systems and enhancing customer service capabilities. Proven ability to lead initiatives that drive operational efficiency and improve dealer performance through tailored technology solutions.

Highest-signal resume keywords

Strategic SourcingDealer Management System (DMS) IntegrationPartnership ManagementMarket ResearchProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Pipeline DevelopmentAI Lead ManagementVideo Check ImplementationRepair Order Growth StrategiesCustomer Service Optimization

Soft Skills

Consultative GuidanceNegotiationCollaborationLeadership

Tools & Technologies

Service Scheduler3rd Party ToolsFord-vetted Ecosystem

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

AutomotiveDealer NetworkTechnology Solutions

About the role

Key responsibilities & impact

Lead the strategy to transition dealers from fragmented 3rd party tools to a Ford-vetted ecosystem, initially focusing on Video Check and AI Lead Management capabilities
Conduct deep-market research to identify best-in-class providers that fill gaps between Ford-built products and dealer needs
Act as a consultant to dealers, providing tailored, tech-stack-specific guidance based on their DMS and Scheduler
Identify and implement service capabilities that drive Repair Order growth and reduce Repair Order duration throughout the customer service journey
Work with technical teams to build governed data pipelines and two-way integrations with vetted partners
Define guardrails for data sharing and measurement
Benchmark and negotiate with 3rd party vendors on behalf of the dealer network to ensure best-in-class pricing and service levels
Collaborate with regional leads and dealer partners to pilot initiatives and ensure Ford-approved tools fit dealership operations

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Project Management, or a related field
Minimum of 7 years of professional experience
At least 3-5 years in a managerial or lead role
3+ years of experience in 3rd party partnership management or strategic sourcing within the technology space
3+ years of experience conducting customer and dealer research to inform strategic technology decisions
2+ years of experience managing or working with DMS (Dealer Management System) and Service Scheduler integrations
Proven experience taking a "guide and scale" strategy from conception through successful network-wide implementation
Must be legally authorized to work in the United States
Visa sponsorship is not available for this position

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time