Zone Manager

Ford Motor Company

Ford Customer Service Zone Manager supporting Hungarian dealers’ parts and service operations. Improving sales, workshop efficiency, customer satisfaction, and aftersales marketing.

Posted 9/2/2026full-timeSzentendre • 🇭🇺 HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing dealer operations and implementing strategies to enhance service and parts business performance. Proficient in analyzing metrics, driving process improvements, and fostering relationships to maximize customer satisfaction and sales growth.

Highest-signal resume keywords

Dealer Operations ManagementService Marketing ActivitiesParts Sales Performance AnalysisStrong Analytical SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MarketingSalesService ManagementPerformance Metrics AnalysisProcess ImprovementCustomer Satisfaction StrategiesFinancial AnalysisBusiness DevelopmentProficiency in Microsoft ExcelProficiency in Microsoft PowerPoint

Soft Skills

Excellent CommunicationPresentation SkillsOrganizational AbilitiesProactive AttitudeTeam Collaboration

Tools & Technologies

Microsoft WordService KPIsStrategic Sales ToolsFordPass

Certifications & Qualifications

Valid Category B Driving Licence

Industry Keywords

Automotive IndustryAftersalesParts BusinessWorkshop EfficiencyCustomer Loyalty

About the role

Key responsibilities & impact

Support Service & Parts Business activities and dealer operations within the zone
Manage day-to-day dealer operations, ensuring timely and high-quality support
Monitor and analyse dealer parts and service performance metrics and implement strategies to achieve objectives
Support initiatives to increase part sales and workshop efficiency and utilization
Plan and implement Service marketing activities
Protect parts-purchase loyalty and develop new businesses
Lead process improvement activities in Service & Parts Business
Establish and maintain relationships with workshops and address concerns
Provide feedback to the HUN FCSD Field Operations Manager on dealer performance and Aftersales projects
Evaluate dealer parts sales performance against annual budgets and part bonus program objectives
Advise dealers’ Aftersales & Parts Managers and MDs on sales channels, growth opportunities, service KPIs, and aftersales marketing
Introduce and supervise process improvements to maximize customer satisfaction, productivity, and efficiency
Promote loyalty products and strategic sales tools, including Extended Warranty, Service Packs, Video Check, and FordPass
Control service standards and ensure dealers follow Company guidelines
Ensure dealers check repair quality and implement corrective measures

Requirements

What you’ll need

Have a university or college degree
Have at least three years of experience in marketing, sales, or service, preferably in the automotive industry
Ideally, have experience in sales or aftersales
Have an excellent command of written and spoken English
Have excellent communication and presentation skills, along with strong organizational abilities
Be proactive, self-motivated, and a collaborative team player who can multitask while maintaining strong attention to detail
Can identify and pursue business and growth opportunities
Have strong analytical and financial skills
Hold a valid Category B driving licence and be willing to travel by car within Hungary
Be proficient in Microsoft Excel, Word, and PowerPoint

Benefits

Comp & perks

Hybrid working model with 4 days on-site
Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive company in the world
Shuttle bus service between local train station (Békásmegyer) and the office
Cafeteria – Benefits package
Discount for used car purchase
Chance to try recent models during test driving days
Background checks as part of the recruitment process pending a successful interview