Manager, EV Charging Deployment and Field Services

Ford Motor Company

Ford manager leading EV charging deployment, maintenance, warranty, and field service operations. Coordinating vendors, installations, preventative maintenance, invoices, and customer escalations.

Posted 9/2/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and field service management, with a strong focus on vendor management, project management, and customer satisfaction. Proficient in using data and reporting tools to drive performance and continuous improvement across service delivery and deployment workflows.

Highest-signal resume keywords

Operations ManagementVendor ManagementProject ManagementCustomer SatisfactionData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryField Service OperationsPreventative MaintenanceIssue ResolutionCost MonitoringPurchase Order ManagementInvoice TrackingPerformance MetricsService Level AgreementsData Integrity

Soft Skills

Strong Communication SkillsAttention to DetailSelf-StarterCustomer-First MindsetAbility to Manage Multiple Workstreams

Tools & Technologies

SAP AribaSalesforceSharePointPower BIAsset Management Systems

Industry Keywords

EV ChargingEnergy ServicesAutomotive Service OperationsFleet OperationsInfrastructure Deployment

About the role

Key responsibilities & impact

Lead deployment, service, maintenance, and warranty operations for Ford charging hardware installed at customer sites
Oversee the full lifecycle of service tickets, vendor metrics, time-to-resolve goals, and customer satisfaction
Monitor and contain unnecessary vendor costs associated with site visits and ticket completion
Communicate schedule changes, cancellations, and status updates to cross-functional teams via internal Ford systems
Lead weekly vendor meetings to manage the service ticket pipeline and resolve past-due actions
Manage logistics for returned hardware and maintain accurate site contact and address data
Audit vendor performance against organizational KPIs and vendor SLAs
Manage end-to-end purchase order and invoicing processes, payment schedules, and vendor invoice ledgers
Manage vendor involvement in bi-annual preventative maintenance for approximately 800 DC chargers across Model e and Ford Pro
Maintain preventative maintenance databases and synchronize installation and commissioning dates across systems
Enter and manage leads for depot charging installations
Monitor charging infrastructure installation progress, costs per charger, and deployment KPIs
Coordinate with vendors, field service providers, installation partners, internal operations teams, and customer support teams
Serve as an escalation point for service, warranty, preventative maintenance, and deployment issues
Drive operational rigor, process consistency, and continuous improvement across deployment and field service workflows

Requirements

What you’ll need

Bachelor’s Degree
5+ years of experience in operations, field service management, service delivery, warranty operations, project management, vendor management, or a similar function
Experience managing external vendors, service providers, contractors, or installation partners
Experience overseeing service tickets, SLAs, issue resolution, customer escalations, or field service operations
Strong project management skills with the ability to manage multiple workstreams, deadlines, vendors, and customer commitments simultaneously
Demonstrated ability to use data, reporting, and operational dashboards to manage performance and drive accountability
Strong attention to detail with experience maintaining accurate records, tracking schedules, monitoring costs, and ensuring data integrity across internal systems
Ability to lead recurring operating rhythms, manage action items, and drive closure on past-due activities
Strong written and verbal communication skills, with the ability to communicate clearly with internal teams, external vendors, and customer-facing stakeholders
Self-starter who can operate independently in a fast-paced, ambiguous, and highly visible environment
Strong customer-first mindset with a focus on service quality, speed of resolution, and continuous improvement
Familiarity with SAP Ariba or other payment/invoicing systems
Experience in EV charging, energy services, automotive service operations, fleet operations, infrastructure deployment, or related emerging technology categories
Familiarity with Level 2 AC charging and Level 3 DC fast charging hardware, service requirements, preventative maintenance, or warranty workflows
Experience using Salesforce, SharePoint, Power BI, invoice tracking tools, asset management systems, or service operations platforms
Experience managing preventative maintenance programs across a distributed network of customer sites or assets
Experience managing purchase orders, vendor invoices, payment schedules, cost-per-unit metrics, or service-related financial processes
Experience supporting Ford Pro, commercial, fleet, dealer, or B2B customers
Experience coordinating installation projects that involve permitting, site readiness, contractors, utilities, or cross-functional deployment teams
Ability to identify process gaps, build scalable operating procedures, and implement improvements across service and deployment workflows
Visa sponsorship is not available; candidates must be legally authorized to work in the United States
Verification of employment eligibility is required at hire

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time