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Customer Enablement Manager
Ford Motor CompanyCustomer Enablement Manager expanding Ford Pro connected services and SaaS offerings across Australian fleet markets. Leading Salesforce onboarding, ROW launches, and fleet customer success.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and sales operations, with a strong focus on customer enablement and operational efficiency in international markets. Proficient in Salesforce for customer onboarding and data management, with a deep understanding of fleet customer needs and business models.
Highest-signal resume keywords
Project ManagementSalesforce ProficiencyCustomer EnablementFleet Management KnowledgeCross-Functional Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementSales OperationsCustomer OnboardingData ManagementOperational TroubleshootingSales WorkflowsMarket ExpansionContinuous ImprovementComplex Project ExecutionGlobal Sales Processes
Soft Skills
EmpathyCustomer Success Mindset
Tools & Technologies
Salesforce
Industry Keywords
AutomotiveSaaSConnected TechnologyFleet Customer NeedsMarketplaceGlobal Account FulfillmentProduct Enablement
About the role
Key responsibilities & impact- Lead day-to-day project management of Rest of World market expansion initiatives
- Develop, track, and execute comprehensive launch plans and operating models across international markets
- Adapt and implement FPI Global sales and operations processes locally
- Streamline and accelerate customer and vehicle onboarding using Salesforce
- Optimize workflows and triage operational errors
- Equip local teams to manage the customer lifecycle effectively
- Educate and empower local market teams on Ford Pro products, beginning with Data Services and expanding to Fleet Management
- Partner with global product, marketing, and local operations teams
- Identify sales and onboarding roadblocks and drive continuous improvement
- Monitor modem activation rates and onboarding success
- Partner with the Customer Relationship Center to identify support needs
- Report insights and operational challenges to the ROW Expansion Lead
- Partner with CRC, local sales teams, and in-market operations to drive growth and support fleet customer success
Requirements
What you’ll need- Bachelor's degree in Business, Marketing, Engineering, or a related technical field
- 7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectors
- Deep, practical understanding of FPI Global sales and operations processes
- Strong, empathetic knowledge of fleet customer needs, behaviors, and business models
- Advanced proficiency in Salesforce, specifically regarding customer onboarding, sales workflows, data management, and operational troubleshooting
- Proven track record of leading and executing complex, cross-functional projects
- Strong understanding of Marketplace, Global Account Fulfillment, connectivity, and product enablement processing
- Strong customer success mindset
- Legally authorised to work in Australia
- Successful candidate required to complete a pre-employment background and national police check
Benefits
Comp & perks- Discounted lease car options
- Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities
- Flexible Work Arrangements
- Growth and development opportunities via internal and external training
- Paid parental leave from day 1
- Comprehensive Employee Assist Program
- Wellness Programs including Free Flu Vaccinations and Health Checks
- Paid volunteer days