Dealer Services Analyst

Ford Motor Company

Dealer Services Analyst deciding automotive loan applications for Ford Credit, Ford’s automotive financing division. Collaborating with dealerships and customers while investigating credit and fraud risks.

Posted 8/12/2026full-timeFranklin • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $65,100 - $109,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and decision-making capabilities in evaluating automotive loan applications while maintaining high dealer and customer satisfaction. Proficient in financial analysis, sales, and relationship management, with a focus on promoting Ford Credit products and services.

Highest-signal resume keywords

Bachelor Of Business AdministrationConsumer Credit AnalysisFinancial AnalysisSales And Negotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisConsumer Credit AnalysisSales TechniquesNegotiation SkillsAnalytical SkillsDecision-Making SkillsProblem-Solving SkillsTime ManagementMultitaskingRelationship Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Automotive Loan ApplicationsDealer SatisfactionNet Promoter ScoreDiversity InitiativesHybrid Work Environment

About the role

Key responsibilities & impact

Analyze and decision automotive loan applications submitted to Ford Credit
Understand divisional financing plans, programs, and requirements and adhere to policy and procedure
Analyze applications to determine investigation needs, including potential fraud or misrepresentation
Promote Ford Motor Company and Ford Credit products and services
Leverage relationships to maintain consistent decisioning standards based on credit indicators and key business metrics
Maintain a sales and relationship mindset to ensure high dealer and customer satisfaction
Drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives
Support diversity initiatives
Assist team efforts during busy periods, holidays, and sales events
Participate in coaching and learning opportunities to improve skills
Handle calls and collaborate on loan applications with Ford dealers and Lincoln retailers

Requirements

What you’ll need

Bachelor of Business Administration or related business degree
Basic understanding of consumer and/or commercial credit
Basic understanding of financial analysis, sales, collections, customer care, and relationship management
Proficient computer skills, including Microsoft Office suite core applications
Excellent verbal and written communication skills
Strong sales and negotiation skills
Ability to multitask while maintaining organization and time management
Analytical and quick decision-making skills
Ability to independently identify and implement solutions to problems and challenges
Interpersonal skills and ability to adapt communication style and approach
Availability for a flexible Monday–Friday schedule including some evenings, holidays, Saturdays, and Sundays
Ability and willingness to travel as needed, generally one to two weeks per year
Willingness to work in a hybrid environment
Reliable, high-speed internet connectivity and a quiet, distraction-minimized home workspace
Must live within reasonable commuting distance of the Nashville, TN office
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time
Hybrid work environment with working from home one day per week
Career development and personal and professional growth opportunities