Recall Program Manager

Ford Motor Company

Ford Recall Program Manager leading Field Service Actions for vehicle safety campaigns. Coordinating engineering, dealer communications, service trials, parts availability, and warranty-cost reduction.

Posted 8/6/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Field Service Actions (FSAs) through effective planning, development, and launch processes while ensuring collaboration with engineering and optimizing repair procedures. Proven ability to manage teams, develop employees, and coordinate cross-functional efforts to minimize corporate warranty spend.

Highest-signal resume keywords

Field Service Actions (FSA) LeadershipTeam ManagementAutomotive Industry ExperienceProcess ImprovementExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service Actions (FSA) PlanningData AnalysisTechnical Instruction ValidationRepair Procedure OptimizationParts CoordinationDocument ManagementVIN Count AnalysisCompletion Rate TrackingDealer Bulletin DevelopmentOwner Communication

Soft Skills

Time ManagementCoachingTeam BuildingResilienceStress Management

Tools & Technologies

ExcelWordOutlookPowerPoint

Industry Keywords

AutomotiveField Review CommitteeWarranty ManagementService TrialsDealer Communications

About the role

Key responsibilities & impact

Lead the planning, development, and launch of Field Service Actions (FSAs)
Oversee development, validation, approval, and publication of dealer bulletins and owner communications
Collaborate with engineering representatives to define concerns and ensure robust corrective actions
Assist with Vehicle Extract Request Request Notifications (VERN) for the FSA Coordinator
Champion FSA Fact Sheets for assigned programs in support of Field Review Committee meetings
Ensure FSA service trials validate that technical instructions are feasible and accurate
Coordinate launch planning with Parts, Supply & Logistics and DSP to ensure required parts and software are available
Minimize corporate warranty spend by optimizing repair procedures, parts, and supplier costs
Ensure all affected markets are considered throughout FSA planning, development, and launch
Coordinate the Field Review Committee monthly document package
Approve, reject, and prioritize special FSA data report requests, including VIN counts, unsold vehicles, and completion rates
Lead a team of Analysts through FSA planning, approval, and rollout

Requirements

What you’ll need

Bachelor's degree or equivalent combination of relevant education and experience
5+ years of experience in automotive
5+ years of experience using Excel, Word, Outlook, and PowerPoint
2+ years of experience managing a team
Self-starter and ambitious
Proficient in time management
Resilient to change and efficient at managing stress and wellbeing in the workplace
Ability to use empowerment, coaching/counseling, team building, and process improvement to develop employees and recognize achievements
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time