Lead Network Operations Engineer

Ford Motor Company

Network Operations Lead supporting Ford's global network operations transformation and maintaining 24x7 network availability. Collaborate with engineering teams for application performance and scalability.

Posted 7/31/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in Network and Security Operations, with a focus on troubleshooting, incident management, and change control processes. Capable of leveraging enterprise tools to optimize customer value and ensure high-quality service delivery.

Highest-signal resume keywords

Network TroubleshootingRouting/Switching ProtocolsCisco FirewallsWireshark Packet AnalysisIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Monitoring ToolsData Center ManagementWAN/SD-WANChange Control ImplementationRoot Cause Analysis

Soft Skills

Excellent CommunicationCollaborationCustomer Advocacy

Tools & Technologies

Viavi ObserverIncident Management ToolsProblem Management Tools

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Engineering

Industry Keywords

Network ServicesSecurity OperationsFollow the Sun SupportOperational Capability

Tech Stack

Tools & technologies

FirewallsSwitching

About the role

Key responsibilities & impact

Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills.
End-to-end Network & Security Troubleshooting during Incidents.
Demonstrate technical excellence through technical knowledge.
Work with global Network Operations leads peers for supporting the global 24x7 shift operations.
Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams. As well as support on-call schedule and shifts are available.
Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization.
Supports implement best practices and processes for Network & Security Operations services to maintain availability, reliability, scalability, and security.
Support and ensure that high quality follow the sun is delivered to receiving teams.
Actively participate in escalations requests.
Support a proper follow-up to Business escalations, BR, and DOR.
Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates)
Support Network Security Service offering teams to ensure successful change controls.

Requirements

What you’ll need

Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.
Technical strong to lead end-to-end Network Troubleshooting during Incidents.
Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.
Bachelor’s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech.
Able to handle incident independently.
Able to successfully plan, implement, & delivery all Network Change controls.
Ability to leverage and involve the right technical resources, and partners, and act during an incident or change control.
Provides tier 2 support and assist with project implementation within the Network environment.
Successful provisioning as well as supervision of, installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.
Excellent Communication, including the ability to independently lead an outage incident.
Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.
Provide root cause analysis. Assist Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed.
Strong troubleshooting experience with network environments.
Strong understanding of network troubleshooting Tools.
Significant technical, functional and hands on experience with networking Services and operations.
Highly collaborative, with the ability to influence team members.
Ability to provide a strong point of View as necessary.

Benefits

Comp & perks

Support for upcoming transformation project which include deployment of new technologies and Hardware and Software Refresh across Ford Infrastructure
Collaborate with the Network LAN/WAN & security Engineering/development teams to optimize infrastructure for application performance and scalability
Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements.