CX Service and Analytics Designer

Ford Motor Company

CX Service and Analytics Designer enhancing Ford's enterprise technology and improving user experience with data-driven solutions. Collaborating on innovative projects using advanced technology to redefine transportation.

Posted 7/28/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $104,770 - $179,118 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in User Experience (UX) Research and Design, leveraging Design Thinking principles to enhance employee technology experiences. Proficient in data analysis and visualization, with a strong focus on user-centric solutions and stakeholder engagement.

Highest-signal resume keywords

User Experience DesignData AnalysisDesign ThinkingStakeholder EngagementPrototyping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Journey DesignWireframingPrototypingData NormalizationStatistical AnalysisUser ResearchUsability TestingData VisualizationStorytellingCloud Computing

Soft Skills

CommunicationCollaborationProblem Solving

Tools & Technologies

FigmaSketchMiroUserZoomMedalliaQlikSenseQualtricsPythonSQL

Certifications & Qualifications

Master’s Degree in Information, UX Research/Design, Computer Science, Information Science/Studies, or Human Computer Interaction

Industry Keywords

Customer Experience (CX)User Experience (UX)Human-Centered DesignData-Driven Decision Making

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Enhance the user experience by advancing IT and enterprise technology features.
Integrate innovative, strategic, human-centered thought within the overall employee technology experience portfolio.
Practice Design Thinking to provide strategy direction to engineering teams on behalf of the user, as well as provide data-driven Customer Experience (CX) research.
Propose, design, develop, and execute self-guided CX research, including design of CX measurement systems and analysis of resulting data, which will support Ford's global workforce.
Apply Design Thinking principles to address problems with user centricity, monitor CX and UX Metrics and Analytics, and leverage relevant data to advise decision making and strategic approach.

Requirements

What you’ll need

Master’s degree or foreign equivalent in Information, UX Research/Design, Computer Science, Information Science/Studies, Human Computer Interaction or a related field and 3 years of experience in the job offered or a related occupation.
3 years of experience with each of the following skills is required: 1. Leveraging user experience design to design user journeys, wireframes and prototypes, and subsequently test and iterate on solutions.
2. Utilizing data design and data analysis to identify key data sources, normalize data types and architect solutions to combine disparate data sets.
3. Performing user and customer research using user interviews, usability testing, surveys and other techniques along with tools including Figma, Sketch, Miro or UserZoom to understand user needs, behaviors and pain points.
4. Communicating key insights via data visualization and storytelling via tools including Miro, Medallia, QlikSense or Qualtrics to simplify understanding of complex data as well as provide a clear narrative to drive action.
5. Conducting focused stakeholder engagement using stakeholder mapping sessions, prioritization matrices and other methodologies to understand business priorities, potential risks and overall strategy that are driving current and future workstreams.
2 years of experience with each of the following skills is required: 1. Utilizing software development tools including Python, SQL or cloud computing to organize and extract knowledge from data, including performing statistical analysis and building data driven applications.
2. Leveraging design prototyping to create experimental models of a proposed solution in order to test feasibility, gather feedback and refine the product or service prior to full development.

Benefits

Comp & perks

Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.