RO Duration Performance Specialist

Ford Motor Company

RO Duration Performance Specialist focused on analyzing vehicle repair timelines and driving data-driven initiatives. Collaborating with Field Operations and the Uptime Dealer Enablement team at Ford.

Posted 7/24/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $74,300 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and synthesis to drive actionable insights within the automotive repair sector, leveraging advanced analytical tools and collaborative methodologies to enhance service efficiency and dealer performance.

Highest-signal resume keywords

Data AnalysisPowerBIGoogle Cloud Platform (GCP)Automotive Repair ProcessesExcel (Including Pivots, Macros)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven AnalysisStrategic Narrative DevelopmentActionable Insights GenerationComplex Data SynthesisAdvanced Excel Capabilities

Soft Skills

Collaborative MindsetService OrientationCommunication Skills

Tools & Technologies

SmartsheetMiroPowerPointLooker StudioDashboards

Industry Keywords

Repair Order WorkflowsService Bay OperationsWarranty ProcessesField OperationsUptime Dealer Enablement

Tech Stack

Tools & technologies

CloudGoogle Cloud Platform

About the role

Key responsibilities & impact

The RO Duration Performance Specialist is a high-impact analytical and strategic role focused on diagnosing the "how" and "why" behind vehicle repair timelines across Ford's dealer network.
This role directly supports Ford’s Global/US RO Duration metric by translating complex vehicle downtime data into dealer-level action.
By gathering data from diverse established sources (dashboards, files, and GCP) - you will work with analytics teams to transform their data and consolidate complex datasets into intuitive, high-impact business insights.
Beyond just analysis, this role will drive the activation of RO duration initiatives by working directly with Field Operations and the Uptime Dealer Enablement team to translate data into dealer-level action.
You will identify bottlenecks and proactively develop assignments that empower field teams to improve service efficiency.

Requirements

What you’ll need

Bachelor’s degree in quantitative fields such as Economics, Statistics, or Business (Analytics or intelligence).
5+ years of experience with utilization of collaborative and operational tools including Smartsheet, Miro, PowerPoint, Navigating Dashboards, Excel (incl. Pivots, macros) etc.
5+ years of experience in a data-driven analyst role, with a proven track record of synthesizing data into intuitive business insights and strategic narratives
3+ years of experience with data analysis and analytical skills to develop actionable insights and the ability to synthesize into a cohesive story and make data-driven decisions.
3+ years of experience with service and partnership mindset, with the ability to collaborate across diverse technical and business teams to streamline workflows and support their success.
1+ years of experience in leading insights developments cycle (business preparation, intake, define/refine, build/test, launch)
1+ years of experience in PowerBI and Looker Studio. Experience navigating Google Cloud Platform (GCP) environments is highly preferred. Advanced Excel capabilities (pivot tables, modeling, complex formulas).
1+ years of experience with automotive repair processes, diagnostic tools, warranty processes, repair order workflows, and service bay operations

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.