Auto Claims Adjuster

Ford Motor Company

Catastrophe Claims Adjuster managing complex claims in West Texas and Oklahoma, requiring substantial travel. Join Ford's team to support dealer operations during catastrophic events.

Posted 7/17/2026full-timeRemote • Oklahoma, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $92,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex catastrophe claims and conducting thorough coverage investigations while utilizing computerized estimating systems. Possesses strong organizational and communication skills, with a proven ability to travel extensively and work independently in high-pressure environments.

Highest-signal resume keywords

Catastrophe Claims AdjustingComputerized Estimating SystemsInsurance Adjuster LicenseClaims Estimating ExperienceVehicle Repair Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingDamage EstimatingCoverage InvestigationsSubrogation InvestigationsLoss Prevention ReviewsMitchell ConnectCCC OneMicrosoft OfficeVehicle Repair ProcessesTechnical/Mechanical Background

Soft Skills

Problem-SolvingOrganizational SkillsCommunication SkillsCustomer Service SkillsBilingual (English/Spanish)

Certifications & Qualifications

I-CAR Gold CertificationI-CAR Platinum CertificationState Insurance Adjuster License

Industry Keywords

Catastrophe EventsField Service ManagementInsurance ClaimsPhysical Damage ClaimsFraud InvestigationsDealer TrainingTravel Requirements

About the role

Key responsibilities & impact

We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Lubbock, TX or Amarillo, TX area.
This position will handle West Texas, Oklahoma and potentially New Mexico.
This is a highly field-intensive position where you will represent Ford and its various departments.
You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.
Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
Lead subrogation investigations, salvage disposal, and fraud investigations.
Perform loss prevention reviews and provide essential dealer training activities.
Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season.

Requirements

What you’ll need

High School Diploma or GED.
Two or more years of experience in claims adjusting and estimating.
At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
At least one year of experience with Microsoft Office and strong computer skills.
Adjuster license in home state or designated home state or the ability to test within the first 90 days.
Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
Bachelor’s or master’s degree (even better).
Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico) (even better).
One or more state insurance adjuster and/or appraiser licenses (Texas License preferred) (even better).
Technical/mechanical background (passion for mechanical restoration/repair) (even better).
I-CAR Gold or Platinum Certifications (even better).
Knowledge of vehicle repair processes and procedures (even better).
Ability to independently plan, organize, re-organize, prioritize, and problem-solve (even better).
Excellent written and verbal communication skills (even better).
Excellent dealer/customer service skills (even better).
Bilingual (English/Spanish) (even better).
3+ years of claims adjusting and estimating experience (even better).

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.