Global Application Support Supervisor – Supply Chain Systems

Ford Motor Company

Global Application Support Supervisor leading 24x7 support of supply chain IT systems. Overseeing cloud services, automation, and collaboration with internal and external stakeholders in Ford's transformation.

Posted 7/14/2026full-timeChennai • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global production support for supply chain management IT systems, with a strong focus on ITIL best practices, vendor management, and automation using scripting and AI technologies. Proven ability to analyze operational metrics and drive continuous improvement in service delivery and incident resolution.

Highest-signal resume keywords

ITIL Best PracticesServiceNowJIRAPython ScriptingVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production SupportOperational MetricsRoot Cause AnalysisCloud-Native EnvironmentsAI TechnologiesSupply Chain Business ProcessesIncident ManagementChange ManagementProblem ManagementAutomation

Soft Skills

LeadershipCollaborationCommunicationProblem-SolvingTraining

Tools & Technologies

ServiceNowJIRAGoogle Cloud PlatformEnterprise Monitoring ToolsObservability Tools

Industry Keywords

Supply Chain ManagementSLAMean Time to ResolveData PrivacyCompliance

Tech Stack

Tools & technologies

CloudGoogle Cloud PlatformITSMPythonServiceNowSwift

About the role

Key responsibilities & impact

Lead the 24x7 global production support of supply chain management IT systems.
Define, monitor, and report on key operational metrics and performance indicators (e.g., Service Level Agreements (SLAs), Mean Time to Resolve (MTTR)). Use data-driven insights to identify trends, measure team performance, and report operational health to leadership and business stakeholders.
Monitor and manage vendor Service Level Agreements (SLAs), drive accountability for deliverables, and escalate platform-level issues to ensure swift resolution.
Oversee and enforce ITIL best practices—specifically Incident, Problem, and Change Management—to restore service rapidly while ensuring production changes do not introduce new issues.
Leverage ServiceNow (for ITSM and Incident-to-Problem-to-Change tracking) and JIRA (for backlog management and agile collaboration) to manage team workloads and track issues.
Drive a modernization culture by utilizing scripting (e.g., Python) and emerging AI-assisted tools (e.g., for incident summarization, automated runbooks, or knowledge base creation) to automate daily health reports and routine tasks, reducing manual toil.
Lead technical triage and cross-functional "war rooms" during critical, time-sensitive production outages. Conduct deep-dive Root Cause Analysis (RCA) and implement permanent preventative measures (e.g., enhanced monitoring).
Diagnose and resolve complex integration issues between distributed services hosted in cloud and hybrid environments.
Establish and maintain high-quality hand-off protocols with global, regional colleagues to ensure seamless support continuity and zero information loss for ongoing critical issues.
Develop and maintain an appropriate level of resources with deep knowledge of Ford's supply chain business processes, application architectures, and modern technologies.
Train and support internal Business customers (MP&L, SCM) and external suppliers on vendor applications to ensure seamless adoption.
Ensure strict adherence to security, compliance, and data privacy protocols, especially when diagnosing issues that involve accessing sensitive supplier information.
Monitor the performance and health of supply chain applications using enterprise monitoring, observability, and cloud-native diagnostic tools.

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, or equivalent professional experience.
Strong functional knowledge and awareness of Supply Chain business processes and supporting IT applications.
Hands-on experience in multiple roles across the spectrum of the application lifecycle.
**10+ years of IT experience, with 3+ years in a supervisory or team leadership role** managing a production support or operations environment.
Proven experience in vendor management, including managing relationships under an SLA-driven model.
Proven experience working with ServiceNow and JIRA in an enterprise support capacity.
**Basic to intermediate knowledge of Google Cloud Platform (GCP)** infrastructure and services, with experience supporting cloud-native environments and managing associated support challenges.
**Basic knowledge of AI technologies and skills**, including familiarity with Generative AI tools and an understanding of how AI can be leveraged to streamline IT production support processes
Hands-on experience with scripting and automation (e.g., Python) to optimize support tasks.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ford Motor Company Website LinkedIn All Job Openings 10,000+ employees Founded 1903 🚗 Transport 💰 Post-IPO Debt on 2023-08 Transport
Manufacturing
Sustainability Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape. Global Application Support Supervisor – Supply Chain Systems Job not on LinkedIn 🔥 42 minutes ago 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🔗 Supply Chain Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the 24x7 global production support of supply chain management IT systems.
Define, monitor, and report on key operational metrics and performance indicators (e.g., Service Level Agreements (SLAs), Mean Time to Resolve (MTTR)). Use data-driven insights to identify trends, measure team performance, and report operational health to leadership and business stakeholders.
Monitor and manage vendor Service Level Agreements (SLAs), drive accountability for deliverables, and escalate platform-level issues to ensure swift resolution.
Oversee and enforce ITIL best practices—specifically Incident, Problem, and Change Management—to restore service rapidly while ensuring production changes do not introduce new issues.
Leverage ServiceNow (for ITSM and Incident-to-Problem-to-Change tracking) and JIRA (for backlog management and agile collaboration) to manage team workloads and track issues.
Drive a modernization culture by utilizing scripting (e.g., Python) and emerging AI-assisted tools (e.g., for incident summarization, automated runbooks, or knowledge base creation) to automate daily health reports and routine tasks, reducing manual toil.
Lead technical triage and cross-functional "war rooms" during critical, time-sensitive production outages. Conduct deep-dive Root Cause Analysis (RCA) and implement permanent preventative measures (e.g., enhanced monitoring).
Diagnose and resolve complex integration issues between distributed services hosted in cloud and hybrid environments.
Establish and maintain high-quality hand-off protocols with global, regional colleagues to ensure seamless support continuity and zero information loss for ongoing critical issues.
Develop and maintain an appropriate level of resources with deep knowledge of Ford's supply chain business processes, application architectures, and modern technologies.
Train and support internal Business customers (MP&L, SCM) and external suppliers on vendor applications to ensure seamless adoption.
Ensure strict adherence to security, compliance, and data privacy protocols, especially when diagnosing issues that involve accessing sensitive supplier information.
Monitor the performance and health of supply chain applications using enterprise monitoring, observability, and cloud-native diagnostic tools. 🎯 Requirements
Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, or equivalent professional experience.
Strong functional knowledge and awareness of Supply Chain business processes and supporting IT applications.
Hands-on experience in multiple roles across the spectrum of the application lifecycle.
**10+ years of IT experience, with 3+ years in a supervisory or team leadership role** managing a production support or operations environment.
Proven experience in vendor management, including managing relationships under an SLA-driven model.
Proven experience working with ServiceNow and JIRA in an enterprise support capacity.
**Basic to intermediate knowledge of Google Cloud Platform (GCP)** infrastructure and services, with experience supporting cloud-native environments and managing associated support challenges.
**Basic knowledge of AI technologies and skills**, including familiarity with Generative AI tools and an understanding of how AI can be leveraged to streamline IT production support processes
Hands-on experience with scripting and automation (e.g., Python) to optimize support tasks. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs