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Head of Product Operations
Ford Motor CompanyHead of Product Operations at Ford Credit, driving operational excellence and product delivery in Europe. Focus on AI-enabled capabilities and collaboration with North American teams.
Tech Stack
Tools & technologiesJavaScriptPython
About the role
Key responsibilities & impact- Lead the operational excellence of the European Product function
- Shape the product operating model across Europe
- Drive automation, standardisation, and cross-regional alignment with North American teams
- Own and continuously evolve the infrastructure, tooling, and operating model that supports product teams
- Act as a player coach, executing technical tooling and automation tasks while mentoring a small team of operations specialists
- Establish automated, transparent reporting channels that keep cross-functional business stakeholders aligned with product roadmaps and progress
Requirements
What you’ll need- Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
- Deep expertise with modern product management tooling and workflow automation.
- Experience designing scalable operating models and improving cross-functional ways of working.
- Strong understanding of AI applications within product development and operational excellence.
- Excellent stakeholder management skills with the ability to influence across regional and global teams.
- A continuous improvement mindset with a passion for building efficient, scalable product organisations.
- Dedicated Product Operations & Product Management Background: 5 or more years of professional experience, including a background as a practicing Product Manager followed by hands-on experience building, scaling, and managing internal infrastructure within a Product Operations function.
- Advanced Tooling & Automation Mastery: Practical experience configuring and administering Jira, Airtable, Confluence, and Miro, including building custom workflows, databases, and API integrations.
- AI Curiosity & PDLC Automation: Experience leveraging generative AI, prompt engineering, or automation scripts to streamline the product development lifecycle.
- Modern Ways of Working & Coaching: Deep understanding of modern product management frameworks (continuous discovery, empowered teams, lean product development) with the ability to coach teams and collaborate with global operations peers.
- Pragmatic Compliance Integration: Experience navigating product delivery and compliance in regulated environments, translating complex requirements into automated, frictionless guardrails.
- Technical Scripting: Familiarity with JavaScript, Python, or automated workflow builders (like Zapier or Make) to connect product tools.
- Continuous Improvement Certification: Familiarity with Lean, Six Sigma, or Agile Coaching methodologies.
Benefits
Comp & perks- Opportunity to shape our Product Operations function
- Continuous improvement mindset
- Collaboration with cross-functional teams across Europe and North America
- Pivotal moment as we transform product delivery across Europe
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementWorkflow AutomationTechnical ScriptingAI IntegrationScalable Operating Models
Soft Skills
MentoringInfluencingCollaboration
Certifications
Lean CertificationSix Sigma CertificationAgile Coaching Certification