Performance Specialist

Ford Motor Company

High-impact role focusing on diagnosing vehicle repair timelines across Ford's dealer network. Transforming data into actionable insights to improve service efficiency.

Posted 7/9/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $74,300 - $166,200 per yearWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud Platform

About the role

Key responsibilities & impact

The RO Duration Performance Specialist is a high-impact analytical and strategic role focused on diagnosing the "how" and "why" behind vehicle repair timelines across Ford's dealer network.
This role directly supports Ford’s Global/US RO Duration metric by translating complex vehicle downtime data into dealer-level action.
By gathering data from diverse established sources (dashboards, files, and GCP) - you will work with analytics teams to transform their data and consolidate complex datasets into intuitive, high-impact business insights.
Beyond just analysis, this role will drive the activation of RO duration initiatives by working directly with Field Operations and the Uptime Dealer Enablement team to translate data into dealer-level action.
You will identify bottlenecks and proactively develop assignments that empower field teams to improve service efficiency.
As a member of the FCSD Customer Retention & Uptime team, the preferred candidate will work in a transformational environment and deliver excellence in improving customer success and operational efficiency across the Ford, Lincoln, and Electric Vehicle portfolios.

Requirements

What you’ll need

Bachelor’s degree in quantitative fields such as Economics, Statistics, or Business (Analytics or intelligence).
5+ years of experience with utilization of collaborative and operational tools including Smartsheet, Miro, PowerPoint, Navigating Dashboards, Excel (incl. Pivots, macros) etc.
5+ years of experience in a data-driven analyst role, with a proven track record of synthesizing data into intuitive business insights and strategic narratives
3+ years of experience with data analysis and analytical skills to develop actionable insights and the ability to synthesize into a cohesive story and make data-driven decisions.
3+ years of experience with service and partnership mindset, with the ability to collaborate across diverse technical and business teams to streamline workflows and support their success.
1+ years of experience in leading insights developments cycle (business preparation, intake, define/refine, build/test, launch)
1+ years of experience in PowerBI and Looker Studio. Experience navigating Google Cloud Platform (GCP) environments is highly preferred. Advanced Excel capabilities (pivot tables, modeling, complex formulas).
1+ years of experience with automotive repair processes, diagnostic tools, warranty processes, repair order workflows, and service bay operations.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data-Driven AnalysisStatistical AnalysisBusiness IntelligenceAdvanced ExcelData Synthesis

Soft Skills

Service MindsetCollaborationStrategic Thinking