Technician Recognition Manager

Ford Motor Company

Technician Recognition Manager overseeing impactful recognition programs for U.S. technicians.

Posted 7/9/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesSeniorLead💰 $115,500 - $218,100 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and inspire a high-performing recognition team and vendor partners to ensure exceptional execution and sustained performance
Cultivate a culture of accountability, innovation, collaboration, and results-driven excellence
Foster an environment that values feedback, adaptability, and continuous enhancement of technician experiences
Design and drive comprehensive strategies for technician recognition, retention, and certification growth
Align workforce initiatives with broader dealer network priorities and organizational goals
Continuously evaluate and enhance recognition experiences to ensure programs remain engaging, impactful, and aligned with technician and dealer needs
Champion innovative approaches that elevate technician engagement while balancing scalability, operational efficiency, and cost effectiveness
Lead a highly data-centric approach to program management, using analytics to evaluate recognition effectiveness, technician engagement, dealer participation, financial performance, and overall program ROI
Monitor and manage program budgets with a strong focus on fiscal responsibility, operational efficiency, and value creation
Aggregate, analyze, and synthesize data across multiple systems to fuel informed decision-making and operational improvements
Establish and evolve KPIs that measure not only participation and activity, but the overall quality, impact, and effectiveness of recognition initiatives
Proactively identify trends, risks, and opportunities through rigorous data analysis, adjusting strategies and experiences based on feedback and measurable outcomes
Craft clear, compelling narratives that translate complex operational and financial data into actionable insights and strategic recommendations for leadership and stakeholders
Partner cross-functionally and with vendor partners to embed data insights into process design, program development, and long-term planning
Drive a culture of data fluency and accountability, empowering teams at all levels to make informed, insight-driven decisions
Use technician, dealer, and vendor feedback to continuously refine programs and improve the overall participant experience
Build and deploy scalable, repeatable processes that drive consistency, efficiency, and measurable outcomes
Lead communication strategies that ensure broad adoption and sustained execution across field teams
Develop operational frameworks that support long-term program sustainability and continuous optimization
Manage strategic vendor relationships with a sharp focus on performance, accountability, innovation, and return on investment
Oversee service delivery excellence and lead Quarterly Business Reviews
Own all aspects of vendor performance, contracts, and purchase orders related to recognition program delivery
Develop and execute annual and long-term business plans aligned with organizational priorities
Ensure cost-effective program delivery while maximizing return on investment and business impact
Balance innovative program enhancements with responsible financial stewardship and measurable business outcomes

Requirements

What you’ll need

Master's degree
7+ years of experience in workforce strategy, field operations, or a related field
5+ years of experience managing multiple external vendor relationships simultaneously
5+ years of experience with a demonstrated track record in program development, implementation, and rollout
5+ years of experience gathering, interpreting, and synthesizing data into actionable business insights and recommendations
5+ years of experience with stakeholder management, and the ability to influence and engage across multiple levels of the organization
Willingness and ability to travel as needed (approximately 30%)
Valid U.S. Driver’s license required
Field-based experience preferred; familiarity with dealership Parts and Service operations is a plus
Highly adaptable problem-solver, comfortable operating in ambiguous, evolving environments and shaping programs from the ground up
Strong time management, prioritization, and organizational skills
Event Management experience
Automotive service or technical background desired
Experience managing field and dealer concerns, including issue investigation, escalation handling, and exception management

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

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Hard Skills & Tools

Program ImplementationData InterpretationKPI DevelopmentBudget ManagementOperational Frameworks

Soft Skills

LeadershipAdaptabilityTime ManagementProblem-SolvingCommunication

Certifications

Master's DegreeValid U.S. Driver’s License