Used Vehicle Remarketing Agent

Ford Motor Company

Used Vehicle Remarketing Agent overseeing vehicle return logistics and providing essential phone support to customers and dealerships at Ford Credit Services.

Posted 7/7/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee the journey of returned vehicles including lease hand-backs, voluntary terminations, and repossessions.
Coordinate transport to contracted auction houses to maximize sale proceeds and minimize company losses.
Provide critical, high-quality phone support across Customer Support teams.
Handle both inbound and outbound inquiries from customers and dealerships.

Requirements

What you’ll need

Proven track record of highly organized administrative skills with a high level of accuracy and self-checking.
Strong written and verbal communication skills, with the ability to professionally handle inbound and outbound calls with customers and dealers.
Self-motivated with excellent attention to detail, capable of managing multiple competing priorities and processing high volumes of data accurately.
Highly flexible approach with the ability to prioritize tasks based on changing business needs and learn new processes quickly.
Competence in Microsoft Excel and familiarity with internal systems such as Salesforce, Debt Manager, Alfa, Pinnacle, or similar database-related databases. Previous experience in a customer-facing financial services environment is a plus.

Benefits

Comp & perks

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Written Communication SkillsSelf-MotivatedFlexible ApproachAbility to Prioritize Tasks