HR Specialist, English-speaking

Ford Motor Company

English-speaking HR Specialist at Ford supporting HR processes in Budapest. Involved in employee support, operational HR tasks, and customer service in a hybrid working model.

Posted 7/7/2026full-timeBudapest • 🇭🇺 HungaryJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Supporting employees and dependents, managers, HR management, government agencies and applicants.
Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
Creating employment related documents that support the regulations of the country-specific legal environment
Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Escalate customer requests in a timely manner when additional research or analysis is necessary
Manage control through the transactions audit process
Representing an HR professional process expert – supporting team in high quality resolution of complex cases and onboarding new joiners
Following even complex processes and paying attention to details to ensure data quality in HR systems
Cooperate with HR Business Partners to guarantee the best employee experience; actively support process related calls & meetings
Being proactive in handling risks or process gaps, or process improvements that you face and involving the responsible teams to find a solution together
Mastering high-level process understanding of all teams and connections; initiating information flow between teams
Support operational planning along with workload management ensuring the KPI-s are met
Realizing patterns and taking actions with supervisory support if needed
Lead or participate in projects supporting department development or yearly target achievements
Support the daily work of the supervisors and act as a backup if needed
Act as rolemodel, consistently represent Ford Cultural Behaviour elements
Any other duties as required by the line manager

Requirements

What you’ll need

Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields
Minimum 2 years of customer service, data processing or HR experience preferred
Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
Ability to identify unusual calling events or frequent customers issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
Ability to drive to "first-time through" solutions
Proactivity
Demonstrating positive attitude when facing difficulties
Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness when dealing with dissatisfied customers
Ability to work as a team member in a specialized area with a diverse audience
Ability to remain flexible with staff scheduling changes and time zones
Speaking English fluently supporting the business on a daily basis
Experience creating or configuring HR chatbots and self-service solutions
Ability to translate business requirements into AI-supported automation solutions
Knowledge and understanding of various HR processes

Benefits

Comp & perks

Being part of a fully supportive, collaborative, and dynamic team
Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
Hybrid working model - 4 office days required
Working in shifts from Monday to Friday, between 8/9 AM and 5/6 PM
Learning opportunities in the field of HR and possibilities to explore other countries’ HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team®
Colorful tasks as you will be involved in all HR processes regarding the English employees
Cafeteria – Benefits package
As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data ProcessingHR ProcessesCreating Employment DocumentsHR ChatbotsAI-Supported Automation Solutions

Soft Skills

Effective CommunicationPositive AttitudeTeam CollaborationFlexibilityProblem-Solving

Certifications

Bachelor’s Degree in Human ResourcesBachelor’s Degree in Business Administration