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Field Service Analyst – Time and Data Management
Ford Motor CompanyField Service Actions Time and Data Mgmt. Analyst improving SW deployment processes at Ford.
Posted 7/7/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $86,600 - $166,200 per yearWebsite
About the role
Key responsibilities & impact- Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.
- Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each of the milestone phases to validate sw readiness.
- Manage and direct FSAPM Jira activities to ensure robust service timing plans as well and minimize Jira hygiene errors/concerns.
- Function as the leader and subject matter expert for EE&S Global FSAs.
- Coordinate activities and drive improvements to achieve KPIs.
- Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.
- Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
- Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.
Requirements
What you’ll need- Bachelor degree in Computer Science, Engineering, or a related field
- 5+ years of product management expertise with a solid foundation in agile software development
- Experience with Jira and KANBAN dashboard development
- Experience relevant to product management and / or software engineering
- Expertise in leading cross-functional teams and managing stakeholder expectations
- Basic understanding of Field Service Actions process
- Excellent oral and written communication skills
- Ability to manage complex integrations and dependencies across various products, product lines, and product groups
- Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions
- **Even better, you may have... **
- - Master's degree in Computer Science, Engineering, or a related field
- - Experience with Software Engineering tools and practices such as Jira
- - Familiarity with emerging technologies such as Large Language Models
- - Experience in the automotive industry or related technology fields
Benefits
Comp & perks- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software EngineeringData VisualizationField Service Actions ProcessComplex Integration ManagementAgile Methodologies
Soft Skills
Excellent Communication SkillsTeam BuildingCoachingProblem SolvingMotivational Leadership
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering