HR Associate, German-speaking – Sick Leave, AI Focus

Ford Motor Company

German-speaking HR Associate handling sick leave applications for German employees in Budapest's HR Contact Center. Involves managing applications and ensuring optimal customer experience.

Posted 7/6/2026full-timeBudapest • 🇭🇺 HungaryJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Managing sick leave applications for German Employees, including processing sick leave administration into the timekeeping system, communicating with employees, timekeepers and health insurance companies.
Delivering exceptional customer experiences through the HR Contact Center case management technology application ensuring seamless transactional processes based on operational documentation and service promise.

Requirements

What you’ll need

Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields.
0-3 years of customer service experience, data processing or HR experience preferred.
Excellent attention to detail when handling employee data and sick leave records.
Strong Understanding and Interpretation of German Labor Laws and Operating Agreements: related to sick leave.
Proficiency in HR Systems and Tools: Advanced working knowledge of MS Excel for data management and reporting, and experience with SAP (or similar HR Information Systems) for timekeeping and HR administration.
Commitment to delivering a seamless and positive customer experience through case management technology, ensuring efficient and supportive interactions.
Demonstrating ability to use AI and digital tools to automate repetitive HR processes including spreadsheet automation, excel automations (macros, formulas), workflow optimization and chatbot development.
Understanding of responsible AI usage, data privacy, and information security principles.
Experience with and AI-assisted automation.
Experience with low-code/no-code platforms such as Microsoft Power Form (Power Automate, Power Apps).
Capability to consistently follow established operational documentation and transactional processes, contributing to a high standard of service delivery.
Ability to identify unusual calling events or frequent customers issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities.
Ability to drive to "first-time through" solutions.
Proactivity.
Demonstrating positive attitude and effectiveness when facing difficulties.
Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner.
Ability to work as a team member in a specialized area with a diverse audience.
Ability to remain flexible with staff scheduling changes and time zones.
Speaking English and German fluently, supporting the business on a daily basis in both languages.

Benefits

Comp & perks

Being part of a fully supportive, collaborative, and dynamic team
Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
Hybrid working model - 4 office days
Learning opportunities in the field of HR and possibilities to explore other countries’ HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team®
Colorful tasks as you will be involved in all HR processes regarding the German employees
Cafeteria – Benefits package
As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ProcessingSick Leave AdministrationHR Information SystemsSpreadsheet AutomationWorkflow OptimizationExcel FormulasMacrosLow-Code/No-Code PlatformsCase Management TechnologyTimekeeping Management

Soft Skills

Attention to DetailProactivityPositive AttitudeEffective CommunicationTeam Collaboration

Certifications

Bachelor’s Degree in Human Resources or Business Administration