Auto Claims Adjuster

Ford Motor Company

Catastrophe Claims Adjuster managing complex physical damage claims in West Texas and other states. Requires extensive travel for handling catastrophe events and customer service.

Posted 6/30/2026full-timeLubbock • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $92,500 per yearWebsite

About the role

Key responsibilities & impact

We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Lubbock, TX or Amarillo, TX area.
The position will handle West Texas, Oklahoma and potentially New Mexico.
This is a highly field-intensive position where you will represent Ford and its various departments.
You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

Requirements

What you’ll need

High School Diploma or GED.
Two or more years of experience in claims adjusting and estimating.
At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
At least one year of experience with Microsoft Office and strong computer skills.
Adjuster license in home state or designated home state or the ability to test within the first 90 days.
Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
Even better, you may have...
Bachelor’s or master’s degree.
Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
One or more state insurance adjuster and/or appraiser licenses (Texas License preferred).
Technical/mechanical background (passion for mechanical restoration/repair).
I-CAR Gold or Platinum Certifications.
Knowledge of vehicle repair processes and procedures.
Ability to independently plan, organize, re-organize, prioritize, and problem-solve.
Excellent written and verbal communication skills.
Excellent dealer/customer service skills.
Bilingual (English/Spanish).
3+ years of claims adjusting and estimating experience.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Claims AdjustingEstimatingVehicle Repair ProcessesComputerized Estimating SystemsMicrosoft OfficeTechnical/Mechanical BackgroundI-CAR Gold CertificationI-CAR Platinum Certification

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCustomer Service SkillsProblem-SolvingOrganizational Skills

Certifications

Adjuster LicenseI-CAR Gold CertificationI-CAR Platinum Certification