HR Operations Specialist – Automation, AI

Ford Motor Company

HR Operations Specialist at Ford supporting team members in automating HR workflows and improving service delivery through Microsoft 365 tools and AI solutions. Engaging with employees to optimize HR transactions.

Posted 6/30/2026full-timeNaucalpan de Juárez • 🇲🇽 MexicoJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Tech-Enabled Customer Service: Manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset. Leverages AI-driven ticketing systems and AI Tools to optimize response times and first-contact resolution.
Process Automation & Innovation: Identifies manual, repetitive tasks within daily HR workflows and designs, builds, and maintains automated solutions using Microsoft Power Automate and Power Apps.
AI Mentorship & Enablement: Acts as the team's AI advocate. Conducts research on emerging HR technologies, experiments with generative AI, and actively guides, trains, and supports team members in adopting AI tools to elevate overall team productivity.
Data Analytics & Dashboarding: Supports the monitoring of HR Shared Service KPIs. Builds and maintains automated, interactive dashboards to report key HR trends to senior stakeholders.
Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.
Process Mapping & SOPs: Documents and updates HR business process maps and Standard Operating Procedures. Applies analytical skills and AI tools to detect workflow inefficiencies and proposes automated fixes.
Modern HR Communications: Assists in drafting clear, engaging HR-wide communications and collateral materials, utilizing generative AI to refine messaging and ensure a professional tone.
Compliance & Policy Interpretation: Interprets defined company policies and ensures all HR operations align with legal regulations and organizational standards.

Requirements

What you’ll need

Education: Bachelor’s or Master’s Degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
Languages: English Proficiency Required; Portuguese desirable.
Experience: Minimum 1 year of experience with a Master’s degree or 2 years with a Bachelor’s degree, preferably in HR Shared Services, Customer Service, or an operations-focused technology role.
Technical Skills (Critical):
Microsoft 365 Power User: Proven experience building automated workflows in Microsoft Power Automate and managing collaborative spaces in SharePoint and Teams.
AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity.
Data & Analytics: Intermediate-to-advanced Excel skills. Familiarity with Power BI, basic SQL, or basic Python is highly preferred to support advanced reporting and data cleanup.
Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft 365 Power UserIntermediate-to-Advanced ExcelPower BIBasic SQLBasic Python

Soft Skills

Strong Customer Service OrientationAnalytical MindsetAdaptability to New TechnologiesPassion for Teaching