Manager, Uptime AI

Ford Motor Company

Product Manager of Uptime AI at Ford transforming Customer Service Division from reactive to AI-driven solutions. Leading implementation of innovative models to enhance quality and service efficiency.

Posted 6/20/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $115,500 - $218,100 per yearWebsite

About the role

Key responsibilities & impact

AI & Data Science Collaboration: Partner with GDIA Data Scientists to extract and analyze multi-source data for early trend detection and root-cause identification.
Proactive System Leadership: Drive the innovation of quality processes by scaling "Field Intelligence" and "Command Center" models.
Lead Strategic Action Plans: Develop robust business cases and prioritized action plans for top emerging issues (e.g., software deployment failures, hardware defects).
The FCSD Product Uptime Manager Liaison acts as the ultimate bridge between advanced data science (GDIA), core Product Engineering, Quality, and Service Engineering Operations (SEO).
Proactive Uptime Triage: Utilize statistical analysis and AI-driven "Service Complexity Predictors" to identify at-risk repairs.
Dashboard & KPI Ownership: Develop and maintain high-impact dashboards (Google Looker/Streamlit).
Executive Storytelling: Distill complex data patterns and AI signals into concise "One-Pagers" for FCSD, Quality, and Engineering leadership.
Continuous Improvement: Drive PDCA (Plan-Do-Check-Act) cycles to evaluate the effectiveness of corrective actions on repair speed and first-time fix rates.

Requirements

What you’ll need

Education: Bachelor's degree in engineering, statistics, or related field of technology.
Analytical Rigor & AI Scalability: Proven ability to utilize data mining and visualization tools to identify patterns and anomalies in unstructured data. You are confident in leveraging, implementing, and scaling artificial intelligence solutions (such as LLMs and predictive models) to move from pilot concepts to enterprise-wide operational tools.
Project Management: Capability of organizing and managing numerous high-stakes projects simultaneously from inception/feasibility through global implementation.
Communication: Solid written and verbal skills to communicate technical results and project status to cross-functional stakeholders.
Overall knowledge of vehicle systems and operations.
Understanding of diagnostics and repair procedures.
Strong interpersonal skills; ability to work with other areas of the company.
Able to work independently with minimal supervision.
Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation.
Experience: 10+ years in the automotive industry, specifically in Quality or Engineering.
AI/ML Familiarity: Experience with Large Language Models (LLMs), clustering, Artificial intelligence or embeddings used to analyze customer data.
Problem Solving: Proficiency in Six Sigma, 8D, 5-Why, or other structured root-cause methodologies.
Mindset: A self-starter who is comfortable being self-directed in a high-volume, fast-paced environment.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstatistical analysisdata miningvisualization toolsartificial intelligenceLarge Language Modelspredictive modelsSix Sigma8D5-Why

Soft Skills

analytical rigorproject managementcommunicationinterpersonal skillsproblem solvingself-starterindependent workorganizational skillsleadershipstorytelling