ALM Platform Engineer

Ford Motor Company

ALM Platform Engineer supporting Jama Connect in Ford’s Connected Vehicle Software team. Improving engineering outcomes through operational support and project-driven enhancements in a hybrid environment.

Posted 6/18/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzurePython

About the role

Key responsibilities & impact

Operate and support Jama Connect in an enterprise-scale, including administration, troubleshooting, and user enablement via a ticket-driven support model.
Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates.
Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed.
Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes.
Build, maintain, and enhance integrations between Jama Connect and adjacent toolchains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation.
Troubleshoot integration failures end-to-end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents.
Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability.
Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity.
Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights.
Contribute to governance: define and maintain standards, templates, best practices, and change-management practices that scale across a large engineering organization.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience).
3–5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform.
Hands-on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure DevOps, or similar.
3-5 years’ experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange.
3-5 years’ experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability.
3-5 years’ experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks.
3-5 years’ experience demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root-cause investigation.
3-5 years’ experience working in a ticket-driven support model with strong written communication and customer focus.
Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jama ConnectALMrequirements managementtest managementissue trackingREST APIsscriptingdata migrationReqIFautomation

Soft Skills

troubleshootingcommunicationcustomer focusproblem-solvingcollaborationprocess standardizationgovernancedata analysisroot-cause investigationproject management