Senior Specialist, HR Technology

Ford Motor Company

Join Ford as a Knowledge Management Specialist in HR, ensuring accurate HR content across global teams. Collaborate with HR centers to optimize user experience and content governance.

Posted 6/17/2026full-timeDearborn • Missouri • 🇺🇸 United StatesSenior💰 $99,100 - $166,200 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

COE Partnership: Partner closely with HR COEs (Total Rewards, Talent Acquisition, Employee Relations, etc.) to translate complex policy documents, program guidelines, and process maps into user-friendly knowledge articles.
Strategic Advisory: Advise stakeholders on best practices for knowledge organization and information architecture, supporting departments in structuring complex HR policies into intuitive, easily digestible formats.
Global Lifecycle Management: Manage the end-to-end lifecycle of HR content across 47 countries, ensuring localization requirements are met while maintaining consistent global brand standards and tone.
Accessibility & Inclusion: Develop and maintain guidelines for creating content that meets global accessibility standards (e.g., WCAG) and addresses diverse employee needs.
Copywriting & Copyediting: Write, edit, and proofread portal content to ensure it is clear, concise, and engaging.
Language Standards: Ensure all written content meets the highest standards of U.S. native English writing.
Portal Governance: Maintain and optimize the HR intranet portal structure. Implement and enforce robust knowledge management governance, ensuring content is regularly reviewed, updated, and archived.
System Upgrades & Testing: Actively participate in system upgrades, platform migrations, and enhancement projects. Help evaluate and test new knowledge management tools, features, and technologies.
Performance Monitoring: Monitor portal usage patterns, search analytics, and article ratings to identify knowledge gaps and continuously improve content findability.
Reporting & Insights: Generate regular reports on content performance metrics, tracking user engagement and overall employee satisfaction with portal resources.
Continuous Improvement: Identify concrete content improvement opportunities based on data-driven insights and direct employee feedback to optimize the overall user experience (UX).
Stakeholder Communication: Develop high-quality documentation, user guides, and professional presentations to communicate KM strategies, portal updates, or training materials to HR stakeholders and leadership.
Enablement & Training: Document system processes and create training materials for content contributors and publishers across the global HR department.

Requirements

What you’ll need

HR Domain Expertise: Solid understanding of HR policies, procedures, benefits, and employee lifecycle processes.
Bachelor’s Degree in English, Communications, Human Resources, Information Management, Library/Information Science, or a closely related field.
Exceptional Communication Skills: Native-level written and verbal English proficiency (U.S. standards). Ability to write clearly and empathetically for a diverse, global employee audience.
Global Mindset: Proven ability to navigate, respect, and design content for multi-country and multicultural audiences across various time zones.
Technical & KM Tools: Experience working with modern Knowledge Management Systems (KMS), Content Management Systems (CMS), or HR Service Delivery portals (e.g., MS Dynamics 365, ServiceNow, SharePoint, Confluence, Workday etc).
Data & Analytics Skills: Ability to use data and portal analytics to drive content strategy, measure article effectiveness, and implement continuous improvement.
Documentation & Presentation Design: Advanced proficiency in creating structured documentation and visually engaging, professional presentations (e.g., MS PowerPoint, Mac Keynote, MS Word).

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

copywritingcopyeditingcontent strategydata analysisdocumentation designpresentation designknowledge managementuser experience (UX)localizationaccessibility standards

Soft Skills

exceptional communicationempathystakeholder communicationglobal mindsetcollaborationproblem-solvingadaptabilityattention to detailcritical thinkingcontinuous improvement