Product Design Engineer

Ford Motor Company

Product Design Engineer managing the Integrated Diagnostic Software application for Ford globally. Coordinating resolutions for vehicle diagnostic software issues and collaborating with global teams.

Posted 6/17/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $65,100 - $166,200 per yearWebsite

About the role

Key responsibilities & impact

Manage all global releases of FCSD’s Integrated Diagnostic Software (IDS) dealership software application.
Coordinate the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles. Often being able to identify key stakeholders that are responsible for root cause of the issue.
Provide customer concern support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) and Software Verification Teams for software failure and/or data issues impacting customer vehicle performance.
Oversee and sometimes lead development of detailed resolution plans for specific software bugs holding up technicians.
Apply XML tools to develop/debug service procedures and analyze/debug back-end data quality.
Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.
Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.
Assure correct data support of software applications
Collaborate with Software/Hardware Designer/Supplier to assure design intent is met.
Validation performed using both simulation tools and on vehicle validation.
Liaise with Product Development Data customers to ensure back-end data accuracy.

Requirements

What you’ll need

High school diploma or GED
2+ years’ experience working with automotive diagnostic scan tools
1+ years of experience diagnosing IDS runtime ecosystem concerns and supporting servers/services as well as working level relationships with the tier 1 supplier who provides software.
1+ years of experience with field concern triage process and contacts in place today supporting Ford dealership software tools.
1+ years of experience with Ford diagnostic processes and procedures used by Ford technicians globally
1+ years of experience with automotive network communication protocols – CAN, etc.
1+ years of proven experience with software development & Data systems – basic understanding of software programming syntax and data systems interface
Associates degree or higher

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

XMLautomotive diagnostic scan toolsIDS runtime ecosystemsoftware developmentdata systemsautomotive network communication protocolsCANdata quality analysisdebuggingservice procedures

Soft Skills

problem-solvingcollaborationcommunicationstakeholder managementprioritizationcustomer supportleadershiporganizational skillsattention to detailtechnical assistance

Certifications

high school diplomaGEDassociates degree