Payroll Help Desk Analyst

Payroll Help Desk Analyst at Ford U.S. Payroll responding to payroll inquiries and complex pay discrepancies in a customer-focused role.

Posted 6/13/2026full-timeNaucalpan de Juárez • 🇲🇽 MexicoMid-LevelSeniorWebsite

Key responsibilities & impact

Customer service: responding to payroll inquiries, resolving discrepancies, and assisting employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.
Data analysis: deep dive and provide analysis when needed for effective resolution of inquiries
Collaboration: work with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner (e.g., pay, pay slip, time-absence, W2s, direct deposits, others).
Metrics reports: prepare and deliver daily, weekly, monthly operational metric reports to measure performance and quality of data or services.

What you’ll need

Communication: clear communication to explain payroll transactions or processes to employees and collaborate with HR/other functional skill teams
English language: excellent communication skills in English (both oral and written)
Customer oriented: experience in handling employee payroll-related matters using CRM tools (Customer Relations Management)
Analytical: good analytical skills with strong attention to details
Time management: ability to thrive in a deadline-driven environment
Confidentiality: ability to handle sensitive financial and personal employee information
Software proficiency: experience with Microsoft tools and other HRIS or payroll software
Finance/accounting: knowledge of basic accounting principles and understanding of financial data

Comp & perks

Communication: clear communication to explain payroll transactions or processes to employees and collaborate with HR/other functional skill teams
English language: excellent communication skills in English (both oral and written)
Customer oriented: experience in handling employee payroll-related matters using CRM tools (Customer Relations Management)
Analytical: good analytical skills with strong attention to details
Time management: ability to thrive in a deadline-driven environment
Confidentiality: ability to handle sensitive financial and personal employee information
Software proficiency: experience with Microsoft tools and other HRIS or payroll software
Finance/accounting: knowledge of basic accounting principles and understanding of financial data

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysispayroll processingmetrics reportingaccounting principlesfinancial data analysis

Soft Skills

communicationcustomer orientationanalytical skillstime managementconfidentiality