Product Operations Manager, Mobile App
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Dearborn • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coordinate across product, engineering, legal, marketing, regional teams, and customer support to ensure all operational aspects are covered for a successful launch (e.g., localization readiness, support documentation, legal reviews, operational monitoring).
- Manage the process for updating and implementing app Terms & Conditions and Privacy Policies across all operating markets, ensuring compliance with local regulations (e.g., GDPR, CCPA, etc.).
- Maintain clear documentation of T&C and Privacy requirements and implementations for the product team.
- Identify and implement process improvements within the product team and across cross-functional dependencies to enhance efficiency and clarity.
- Support the Product Management team by managing operational tasks that free them up to focus on strategy and features.
- Become an operational Subject Matter Expert (SME) for areas like compliance processes and multi-market operations within the Retail Offboard Experiences team.
Requirements
- Bachelor's degree required
- 3+ years of experience in Product Management, Digital Operations, or Program Management.
- Detail-Focused Ownership: You're highly organized, have an eye for detail, and you take full ownership of your responsibilities, embodying the "Deliver It. Own It." behavior.
- Exceptional communication and interpersonal skills, enabling effective collaboration and influence with diverse stakeholders across all departments (e.g., Legal, Compliance, Privacy, Product, Engineering, Marketing).
- Action-Oriented Problem Solver: You thrive in ambiguity, proactively identifying challenges, taking initiative to clarify and improve processes, and driving practical solutions to completion with a strong 'Bias for Action.
- A deep passion for our customers, their needs, and for building/releasing products to meet these needs.
- **Even better, you may have...**
- Bachelor's degree in business, technology, legal studies, or a related field
- Direct experience launching digital products or features in new international markets.
- Worked with terms and conditions, or privacy in the past
- Experience with operational tools (JIRA, Confluence, analytics platforms)
- Familiarity with agile development methodologies
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product ManagementDigital OperationsProgram ManagementCompliance ProcessesPrivacy PoliciesTerms & ConditionsProcess ImprovementsOperational MonitoringLocalization ReadinessMulti-Market Operations
Soft skills
Detail-Focused OwnershipExceptional CommunicationInterpersonal SkillsAction-Oriented Problem SolverOrganizational SkillsCollaborationInfluenceProactive InitiativeCustomer FocusBias for Action
Certifications
Bachelor's Degree