Global Upstream Customer Service Engineer

Ford Motor Company

Design for Service Engineer championing customer and dealer needs during development of Ford’s Passenger Vehicles. Collaborating across functions to ensure serviceability standards are met.

Posted 6/12/2026full-timeSzentendre • 🇭🇺 HungaryMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Represent Aftersales in New Vehicle Development Programs: Partner with the Global Lead Design for Service Program Manager to support all aspects of regional vehicle programs.
Influence design: Act as the "Voice of the Customer" and "Voice of the Dealer" within global and regional vehicle program teams to influence engineering and business decisions for better serviceability.
Ensure Serviceability & Quality Standards: Ensure new vehicles comply with regional Service Engineering Requirements and Technical Design Specifications.
Program & Deliverable Management: Support the coordination of Product Development funding for aftersales-related program costs.
Transition to Launch: Partner with the Launch Quality and Issue Resolution teams to initialize and hand over the initial Aftersales Launch Plan.

Requirements

What you’ll need

Education: University or College Degree, preferably in Engineering, Automotive Technology, or a related technical field.
Experience: Strong technical aptitude with automotive industry experience and proficiency in CAD software.
Tools: Experience using Project Management software, MS Excel, PowerPoint, and issue-tracking databases (e.g., Jira).
Language: Fluent in English (both written and spoken). Knowledge of German is considered a strong asset.
Preferred Skills: A proven track record in Program Management within an automotive or engineering environment.
Prior experience in Service Engineering, Product Development, Aftersales, or a related technical role.
Strong communication and stakeholder management skills, with the ability to navigate conflict and influence senior leadership (e.g., Chief Program Engineers).

Benefits

Comp & perks

High Visibility: A highly impactful role with the opportunity to directly shape the future of Ford’s European Passenger Vehicle business.
Career Growth: Continuous professional development and career progression opportunities within a global organization.
Competitive Package: An attractive salary and benefits package, including a cafeteria plan, health care benefits, and exclusive employee car purchase discounts.
Easy Commute: Free shuttle bus service from the local suburban train (HÉV) station.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CAD softwareProgram ManagementService EngineeringProduct DevelopmentTechnical Design SpecificationsService Engineering RequirementsAutomotive TechnologyTechnical aptitudeQuality StandardsAftersales Launch Plan

Soft Skills

communicationstakeholder managementinfluenceconflict resolutioncustomer advocacydealer advocacyteam collaborationnegotiationleadershipproblem-solving