Operations Associate

Ford Motor Company

Operations Associate supporting Fleet customers contracting for Ford's commercial services and software. Coordinating registrations, onboarding, and customer support.

Posted 6/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $81,700 - $144,900 per yearWebsite

About the role

Key responsibilities & impact

Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests.
Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.
Escalate customer concerns and maintain customer open issues tracking and drive to resolution
Support sales in any sales efforts needed to sell assigned product/service.
Support developing sales & marketing material for your assigned product/service.
Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

Requirements

What you’ll need

HS diploma required
3+ years prior experience working for a Fleet Management Company preferred.
3+ years' experience in title and registration work in the US required.
3+ years experience in sales or service contact experience with Dealers and / or Commercial Fleet customers is beneficial, but not required
Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.
Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment
Ability to identify business needs and effectively communicate needs to a product development team
Courageous and persuasive in pursuit of doing what's right for the customer and the business
Adept user of Microsoft Office, especially Microsoft Excel
Familiarity with Project Management Software preferred
Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial, but not required

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

title and registration worksales experiencecustomer onboardingproduct setupcustomer trainingcustomer insights analysisissue trackingsales supportmarketing material developmentbilling processes

Soft Skills

highly motivatedself-startercreative thinkinginterpersonal skillseffective communicationcollaborativebusiness needs identificationpersuasivenesscustomer advocacyrelationship building

Certifications

HS diploma