Service Commodity Specialist

Ford Motor Company

Design for Service Commodity Specialist integrating serviceability into product development and ensuring efficient vehicle repair. Collaborating cross-functionally to enhance customer experience and reduce costs.

Posted 6/2/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $86,600 - $144,900 per yearWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Proactively collaborate with IPTSE Product Development (PD) teams to influence core and program design for enhanced serviceability of advanced thermal systems, next generation cooling strategies, and overall customer ownership experience.
Engage PD teams at early design milestones to positively impact vehicle serviceability, reduce Cost of Ownership, and improve repair cost and quality for current and future models including efficient implementation of current technology and creating clear strategies for future technology.
Monitor, introduce, and refine service requirements, ensuring compliance or approved deviations by supporting thermal system PD and embedding Service consideration.
Strategically identify Essential Special Service Tools (ESSTs) and secure their funding through Financial Information Requests, while actively working to minimize the overall need for specialized tooling by reusing ESSTs or eliminating the need.
Drive the achievement of targeted Warranty Cost Avoidance objectives by identifying and implementing serviceability improvements (e.g., reducing service labor times, optimizing component-level service, minimizing ESST needs)
Monitor Work Shop Manual revisions and verify industry procedures
Educate PD on Service considerations and answer “why” this matters to The Company
Become a Design for Service IPTSE Subject Matter Expert to support DFS Program Managers and Specialists via training, updates, and other support
Create and maintain scalable internal technical resources i.e. presentations, playbooks, etc.
Educate DFS team members on new technology being introduced to their Programs
Participate in serviceability trials and competitive benchmarking activities.
Support the delivery of FCSD requirements tracked via the Global Launch Scorecard (including ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Service Parts and Major Service Issues).
Support program Team Value Management (TVM) actions with requested feedback to ensure successful TVM implementation and downstream impact.
Conduct regular external visits to validate the "Voice of the Technician" and bring ground-truth data to PD.
Work with Core PD teams to develop new service-based requirements based on data, new technologies, and lessons learned
Own the maintenance, updates, and authoring of new service Digital Pre-assembly (DPA-4) assessments.
Lead reviews of DPA-4 service issues for Core, Unit, and Technical Design Reviews (TDRs), facilitating escalation and alignment as needed.
Support reviews of DPA-4 service issues for Program Review Meetings, facilitating escalation and alignment as needed.
Support the Serviceability Process Team in developing Design for Service Processes and Training Modules.
Utilize AI-driven insights and tools for predictive serviceability analysis and process optimization.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of relevant education and experience.
3+ years of experience in automotive repair services
3+ years of experience related to assembly/disassembly of automotive systems/components and use of technical publications
Bachelor’s degree in automotive technology or automotive engineering preferred
2+ years of experience with automotive Computer-aided Design (CAD)
Service Technician Specialty Training (STST) certifications and/or ASE certifications
Familiarity and experience with Dealer Operations are strongly preferred (specifically tied to Fixed Operations)
Ability to analyze warranty data and build business cases for design changes
Ability to manage critical timing and conflicting demands
Project manage and progress multiple workstreams at once
Lead through influence and collaborate across Enterprise
Use data and customer insights to influence strategic decisions
Problem solve against competing cross-functional priorities
Facilitate cross-functional meetings.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive repair servicesassembly/disassembly of automotive systemstechnical publicationsComputer-aided Design (CAD)serviceability improvementspredictive serviceability analysisDigital Pre-assembly (DPA-4)Warranty Cost Avoidanceservice-based requirementsserviceability trials

Soft Skills

collaborationinfluenceproject managementproblem solvingfacilitationdata analysiscritical timing managementcross-functional teamworkcustomer insights utilizationtraining and education

Certifications

Bachelor's degreeautomotive technology degreeautomotive engineering degreeService Technician Specialty Training (STST)ASE certifications