Quality Engineer
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Detroit • Missouri • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Become the Voice of the Customer within FPI Customer Enablement and maintain a customer-centric mentality
- Monitor, prioritize and drive actions to address customer quality concerns from sources such as Fleet Customer Critical issues and Business Account Feedback
- Take a central role in resolving quality issues within respective critical metrics
- Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve early issues and support prioritization of Traditional Quality Metrics
- Proactively drive investigations and take actions to deliver Traditional and Leading metrics correlating to an outstanding customer experience
- Support creation of an up-to-date Quality Framework encompassing all Connectivity Features
- Benchmark internally and externally and establish action plans on quality indicators across Connected Vehicle Features
- Proactively identify and capture peer support to quickly solve issues affecting customers
- Propose methods to reduce unnecessary toil and manual work related to quality issue management
Requirements
- Bachelor's degree required
- 2+ years of experience in resolving customer quality issues
- 2+ years of experience in data analytics, reporting, and managing dashboards
- 2+ years of experience querying and utilizing large datasets to prove/disprove theories/investigations
- 1+ years of experience working with cross-functional teams and engaging with stakeholders
- This position is hybrid; candidates in commuting distance to a Ford hub location may be required to be onsite four or more days per week
- Bachelor's degree in Engineering, Computer Science, Information Technology, Data Science or other scientific field of study (preferred)
- 2+ years of experience in handling Connected Vehicle related Quality concerns (preferred)
- 1+ years of experience with JIRA (preferred)
- Telematics and Fleet industry experience preferred
- Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA
- Green Belt and/or Black Belt is a plus
- Solid understanding of vehicle electrical architectures and components
- High level of interpersonal skills to effectively connect with diverse groups and cross-functional teams
- Ability to respond to and prioritize several demands from different teams and points of view
- Ability to drive Quality/Performance attitude into different levels inside the Company
- Maintain resilience as new tools/processes are established
- Visa sponsorship is not available for this position; candidates must be legally authorized to work in the United States
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsreportingmanaging dashboardsquerying large datasetsquality issue resolutionSix-SigmaDoETaguchi MethodsFMAvehicle electrical architectures
Soft skills
interpersonal skillsprioritizationcross-functional collaborationcustomer-centric mentalityproblem-solvingresiliencecommunicationstakeholder engagementaction planninginvestigation
Certifications
Bachelor's degreeGreen BeltBlack Belt