Customer Service Representative – Loss Prevention

Ford Motor Company

Customer Service Representative managing vehicle financing customer inquiries and relationships at Ford. Taking inbound and outbound calls and navigating multiple systems for resolutions.

Posted 5/27/2026full-timeColorado Springs • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $75,500 per yearWebsite

About the role

Key responsibilities & impact

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles.
Responsibilities include taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties.
Navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing.
Build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.

Requirements

What you’ll need

High School Diploma/GED.
Strong analytical, communication and organizational skills (oral and written).
Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.
Strong time management and follow-up skills.
Experience in automotive finance industries.
Proficiency PC and typing skills, i.e. Excel and Word
Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.
Integrity, dependability, self-motivation, and drive to learn and improve.
Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.
Able to work a 40-hour work week plus overtime.
Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillscommunication skillsorganizational skillssales skillsnegotiation skillstime managementproblem-solvingPC skillsExcelWord

Soft Skills

interpersonal skillsinitiativemulti-taskingindependent thinkinglogical thinkingintegritydependabilityself-motivationdrive to learnflexibility

Certifications

High School DiplomaGED