Customer Service Representative – Loss Prevention

Ford Motor Company

Customer Service Representative assisting Ford Credit customers and dealers through inbound and outbound calls. Focused on building relationships while resolving financing or leasing inquiries.

Posted 5/26/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $75,500 per yearWebsite

About the role

Key responsibilities & impact

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles.
Make inbound and outbound calls to customers, dealers, insurance companies, or third parties maintaining high levels of customer satisfaction.
Navigate multiple systems to resolve phone calls related to vehicle financing or leasing.
Build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.

Requirements

What you’ll need

High School Diploma/GED.
Strong analytical, communication and organizational skills (oral and written).
Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.
Strong time management and follow-up skills.
Experience in automotive finance industries.
Proficiency PC and typing skills, i.e. Excel and Word
Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.
Integrity, dependability, self-motivation, and drive to learn and improve.
Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.
Able to work a 40-hour work week plus overtime.
Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillscommunication skillsorganizational skillssales skillsnegotiation skillsPC skillstyping skillsExcelWordproblem-solving skills

Soft Skills

interpersonal skillstime managementinitiativeself-motivationdependabilitydrive to learnlogical thinkingcustomer relationship buildinghonestyexpertise

Certifications

High School DiplomaGED