Zone Manager – Sales or Service Ownership

Ford Motor Company

Zone Manager acting as a liaison between Ford’s corporate vision and independent dealerships. Focus on sales or service optimization in a hybrid work environment.

Posted 5/14/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $86,600 - $166,200 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Serve as a trusted corporate advisor to a dedicated portfolio of dealers, providing insights and best practices to optimize business operations, financial management, and program compliance.
Develop strong consultative relationships to address dealer-specific challenges and implement effective, data-driven solutions.
Analyze and improve Sales or Service Net Promoter Scores (NPS) to ensure an industry-leading customer journey.
Implement corporate initiatives that enhance dealer profitability while fostering long-term brand loyalty.
Use advanced analytics to assess performance against company benchmarks, identify market trends, and help dealers develop actionable business growth plans.
Work closely with internal departments (Marketing, Finance, Ford Credit, and Ford Customer Service) to provide comprehensive support to the Dealer Network.
Deliver monthly regional wholesale and Market Area Performance (MAP) sales targets, market share, and focus audience objectives.
Guide dealers through the Ford Commitment Program, Ford Blue Advantage (CPO), and Electric Vehicle (EV) compliance and infrastructure requirements.
Execute Regional Go-To-Market (GTM) strategies and align Tier 1-3 marketing efforts to drive retail traffic.
Lead the launch and sustainment of "Remote Experience" programs, including Mobile Service and Pickup & Delivery.
Consult on service shop productivity, Service Lane Selling, and digital tool integration (e.g., Ford Service Reservation+) to drive Customer Pay RO growth.
Collaborate with dealers to reduce Warranty RO duration and accelerate Vehicle Off Road (VOR) resolutions.

Requirements

What you’ll need

Bachelor’s degree required (Preferred in Business, Marketing, Management, Economics, Finance, or Communications).
2+ years of relevant professional sales experience.
Willingness to collaborate with team members, weekly, in person at the regional office.
Ability to travel multiple days a week, including long drives, potential overnight stays, and air travel.
Valid and unrestricted driver's license.
Willingness to relocate nationally for current and future company needs.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

advanced analyticsdata-driven solutionsSales Net Promoter ScoreMarket Area PerformanceGo-To-Market strategiesService Lane Sellingdigital tool integrationbusiness growth plansfinancial managementprogram compliance

Soft Skills

consultative relationshipscollaborationcommunicationproblem-solvingleadershipcustomer serviceadaptabilityinsight generationrelationship managementstrategic thinking