Part Procurement Coach

Ford Motor Company

Part Procurement, Request, and Analysis Coach focusing on driving performance metrics in North America. Supporting part retrieval actions and coaching teams at Ford's Warranty Part Analysis Centers.

Posted 5/12/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $72,480 - $121,440 per yearWebsite

About the role

Key responsibilities & impact

KPI Ownership & Metric Management: Drive the process resulting to the North American performance scorecards/ Objectives are met by regularly monitoring the available dashboards for overall part return process steps.
Tactical Escalation Management: First point of contact to resolve and escalate the real-time bottlenecks in part return lifecycle (Request, Procurement, Return, Analysis) using automated systems, team meetings, and ultimately to supervisors.
Operational Coaching: Serve as the "on-the-ground" expert, coaching regional teams and engineering stakeholders on the effective use of quality tools and processes to drive performance.
Regional Testing Implementation: Directly support the enhancement of physical testing and diagnostic capabilities at North American Regional Parts Return Centers, ensuring field teams have what they need to succeed.
Workflow Execution: Execute localized workflow enhancements to reduce lead times within the North American dealer and return network.
Out-of-Warranty Retrieval Execution: Support the tactical, day-to-day recovery of out-of-warranty parts, coordinating dealers and logistics to ensure critical components reach engineers quickly.

Requirements

What you’ll need

Education: Bachelor’s degree (Engineering, Business Administration).
Results-Oriented Adaptability: High level of agility to respond to urgent engineering needs and shifting priorities in a high-pressure environment.
Operational Analytics: Strong ability to analyze operational data and identify the "why" behind performance gaps.
Coaching & Influence: Proven ability to articulate technical requirements and coach team members to improve their performance and output.
Detail Orientation: Exceptional focus on data accuracy and the ability to report on regional trends with precision.
Software Proficiency: High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Work Style: A proactive self-starter who can manage complex projects independently while maintaining a collaborative mindset.
Adaptability: High level of agility to respond to evolving technical needs, shifting priorities, and a fast-paced environment (be ready for anything).

Benefits

Comp & perks

Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational analyticsdata analysisquality toolsworkflow enhancementsperformance scorecardsmetric managementtactical escalation managementout-of-warranty retrievaldiagnostic capabilitieslead time reduction

Soft Skills

results-oriented adaptabilitycoachinginfluencedetail orientationproactive self-startercollaborative mindsetagilitycommunicationproblem-solvingproject management