Technical Hotline Learning & Development Coordinator

Ford Motor Company

L&D Coordinator supporting technical leadership and training initiatives at Ford Motor Company. Organizing learning programs and facilitating performance evaluations to enhance team efficiency.

Posted 5/7/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $65,100 - $124,500 per yearWebsite

About the role

Key responsibilities & impact

The L&D Coordinator supports technical leadership and cross functional partners by coordinating learning initiatives, facilitating communication, and supporting smooth day to day operations.
This role enables Technical Hotline Case Analysts to:
- Resolve customer issues effectively
- Use systems accurately
- Follow standard processes
- Meet quality, efficiency, and compliance expectations
This role provides coaching and guidance to technical support case analysts to reinforce process adherence and achieve target performance objectives.
The coordinator delivers on the spot support, audits calls and case handling, and facilitates performance calibration across teams to ensure consistent technical and professional execution.
The ideal candidate is comfortable managing multiple priorities, anticipates organizational needs, maintains confidentiality, and brings a professional, solution-oriented mindset to supporting the Technical Hotline organization.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of relevant education and experience.
3+ years of experience with leadership development and training
2+ years of technical automotive experience
Excellent communication skills, including strong verbal, written, and presentation abilities; demonstrated active listening skills.
Strong coaching and facilitation skills, with a high level of emotional intelligence and the ability to deliver constructive, actionable feedback.
Demonstrated critical thinking and problem solving abilities, with strong attention to detail and sound professional judgment.
Proven experience coordinating and delivering training programs, including onboarding, technical training, and professional development.
Strong interpersonal and relationship building skills, with the ability to build and maintain effective professional and customer relationships.
Ability to work effectively in a fast paced, high pressure, deadline driven environment while maintaining quality and accuracy.
Proven project management skills, including the ability to manage multiple priorities and navigate change and conflict.
Demonstrated ability to develop, implement, and improve processes, including monitoring performance using key process indicators and metrics.
Ability to work independently with minimal supervision, demonstrating initiative, accountability, and a sense of urgency.
Approachable, collaborative, and receptive to feedback, with a commitment to continuous learning and improvement.
High professional standards for customer service, quality and quantity of work, and achievement of business objectives.
Well-developed computer skills, including proficiency with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

leadership developmenttraining coordinationtechnical automotive experiencecoachingfacilitationcritical thinkingproblem solvingproject managementprocess improvementperformance monitoring

Soft Skills

communicationactive listeningemotional intelligenceinterpersonal skillsrelationship buildinginitiativeaccountabilitycollaborationadaptabilitycustomer service

Certifications

Bachelor's degree