UX Quality Specialist

Ford Motor Company

UX Quality Specialist shaping digital and physical experiences in Ford vehicles. Collaborating on design improvements and ensuring quality of user interactions across platforms.

Posted 5/7/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $192,900 per yearWebsite

About the role

Key responsibilities & impact

Reviewing customer feedback to identify and prioritize UX design updates for our Driver Information Displays and Touchscreens
Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience.
Leverage AI (LLMs) to categorize multiple databases of customer feedback to identify design issues impacting our users (AI prompt development + manual verification)
Validation of Driver Information UX and appearance quality to ensure best UX and that implementation meets design intent.
Tracking UX issues (i.e., design or defect) to closure, including documenting program status on health charts and escalating issues that are not being resolved in a timely manner.
Create single prioritized list of UX and appearance quality updates for Driver Information Displays and Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers
Support new tools/processes development for early identification of issues.

Requirements

What you’ll need

Bachelor’s degree in engineering, ergonomics, interactive design or equivalent combination of relevant education and experience
3+ years of experience in user interface or user interaction design.
3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
Excellent teamwork, leadership, interpersonal and communication skills required.
4+ years of user interface or user interactive design experience (even better)
2+ years usability testing experience (even better)
2+ years concept validation experience (even better)
2+ years LLM prompt engineering (even better)
2+ years UX prototyping experience (even better)
Proficient with Figma, JIRA, and Microsoft Office.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user interface designuser interaction designusability testingconcept validationLLM prompt engineeringUX prototypingUX design updatesAI categorizationdesign validationtracking UX issues

Soft Skills

teamworkleadershipinterpersonal skillscommunication skills