Director, Sales Operations

Ford Motor Company

Director of U.S. Sales Operations leading sales initiatives across Ford Credit's U.S.

Posted 5/5/2026full-timeDearborn • Missouri • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the development and oversight of key initiatives and strategies to deliver Ford Credit’s plan
Lead business process redesign efforts to enhance sales team efficiency and optimize the utilization of key performance tools to deliver superior dealer satisfaction and drive results
Empower and lead the Inside Sales organization to deliver against core performance targets while optimizing service delivery models
Research and design next-generation Performance Consulting frameworks to provide best-in-class support to the dealer network while prioritizing company initiatives
Oversee the U.S. Wholesale program, optimizing initiatives such as the Floorplan Assistance Program (FPA), Partnership Rewards (PRP), and Dealer Cash Management (DCMA)
Guide teams in delivery of Sales training, collaborating with Learning & Development to design and deliver employee and dealer training
Direct the strategy for delivering fee income objectives in collaboration with field sales and product marketing
Oversee support to the Vice President of U.S. Sales Operations, including facilitation of key meetings, and development and maintenance of performance dashboards (L2/L3 Bowlers) to track progress against Sales objectives
Lead the execution of critical relationship-building initiatives, such as the "Partners in Quality" program
Interface with the Product Org and Product Marketing to implement enhancements; ensuring the "Dealer Voice" is embedded into all projects and product rollouts.
Champion compliance and procedural discipline
Lead, mentor, and develop a high-performing, diverse team of employees, fostering a culture of collaboration and continuous improvement
Proactively support employee engagement and diversity initiatives to develop a robust talent pipeline

Requirements

What you’ll need

Extensive success in sales operations or automotive finance with deep knowledge of dealership operations, wholesale financing, and retail processes
A self-starter with a strategic mindset capable of managing a diverse range of specialties and designing next-generation business frameworks.
Proven ability to lead large-scale project implementations and manage complex product rollouts
Broad understanding of Learning & Development and training processes to drive employee and dealer growth
Exceptional communication and negotiation skills; comfortable influencing senior leadership and navigating difficult conversations
Strong ability to interpret data and champion technological improvements to enhance sales consultancy and training
Demonstrated commitment to building relationships, competing like a challenger, and caring for each other

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales operationsautomotive financedealership operationswholesale financingretail processesproject implementationbusiness frameworksdata interpretationtechnological improvementsperformance consulting

Soft Skills

strategic mindsetcommunication skillsnegotiation skillsrelationship buildinginfluencing senior leadershipteam leadershipmentoringcollaborationcontinuous improvementemployee engagement