SAP Application Service Management Lead

Ford Motor Company

Service Management Specialist ensuring operational support for SAP S/4HANA Material Management. Collaborating with business and IT to optimize material flows and enhance service delivery.

Posted 5/2/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesSenior💰 $129,600 - $244,680 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact for Incident Management, Request Management, Problem Management and Event management, Operational Metrics and Knowledge Management for Material Management functions
Develop and implement processes aligned with enterprise processes for incident/problem management, support knowledge management, metrics reporting and business continuity plans
Support ad-hoc governance related to internal/external audits associated with ongoing MMP production support by way of executing available reports or reporting status on incidents or problem tickets
Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost customer satisfaction, and meeting SLAs
Develop and update plans to monitor the system and scheduled jobs and collaborate with technical and functional teams to plan for and implement alerting in the system for breaches
Coordinate root cause analysis for system or process failures and implement corrective/preventive actions.
Support configuration and enhancement activities within SAP S/4HANA MM (e.g., , inventory management, material master data) and oversee transport management and ensure proper documentation and testing of changes.
Continuously improve the performance of the L2 team thru efficiencies and automations where applicable. Review and adapt industry trends to standardize processes and tools used for L2 support
Collaborate with other Product teams across the program to align with ITSM process, stakeholder management, cross-team collaboration, and synchronization of effort to drive L2 support
Measure and report appropriate performance metrics for incident management including MTTx and SLA metrics
Support Hyper care, audits, compliance requirements, and system controls related to MMP operations.

Requirements

What you’ll need

12+ years of overall IT experience
5+ years of relevant SAP production support experience, specifically in managing SAP S4 HANA projects.
Experience in managing diversified teams working across the globe with Onsite and Offshore model.
Knowledge of production support industry trends, their impact on business strategies, and SAP’s strategy and service delivery management.
Good understanding of SAP MM/MI, functional and/or technical SAP application knowledge with strong technical and business acumen.
Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
Experience with ITSM tools such as ServiceNow or equivalent.
Experience with S/4HANA migration or transformation projects.
Understanding of ABAP debugging and enhancements.
Experience with integration technologies (IDocs, APIs, EDI).
Exposure to automation tools and reporting platforms
ITIL certification and/or SAP certification in MM.
Ability to perform under pressure in a production support environment

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAP S/4HANASAP MMABAP debuggingIDocsAPIsEDIincident managementproblem managementrequest managementknowledge management

Soft Skills

problem-solvingcustomer satisfactionteam collaborationstakeholder managementadaptabilityperformance measurementbusiness acumendynamic environment managementprocess improvementroot cause analysis

Certifications

ITIL certificationSAP certification in MM