Dealer Services Analyst

Ford Motor Company

Dealer Services Analyst for Ford Credit analyzing loan applications and ensuring customer satisfaction. Work in a hybrid environment with flexible schedule and collaborative team dynamics.

Posted 5/1/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $63,480 - $106,680 per yearWebsite

About the role

Key responsibilities & impact

Analyze and make decisions on automotive loan applications submitted to Ford Credit.
Understand divisional financing plans, programs, and requirements and practice steadfast adherence to policy and procedure.
Analyze applications to determine investigation needs, including for potential fraud or misrepresentation.
Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decisioning standards based on consumer/commercial credit indicators and key business metrics.
Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction – drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.
Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (holidays and sales events).
Welcome positive coaching and learning opportunities to improve your skills.

Requirements

What you’ll need

Bachelor of Business Administration or related business degree.
Basic understanding of consumer and/or commercial credit, financial analysis, sales, collections, caring for customers, and relationship management.
Proficient computer skills, including the ability to utilize core applications within the Microsoft Office suite.
Excellent verbal and written communication skills.
Strong sales and negotiation skills.
Ability to perform multiple tasks simultaneously, while maintaining high level of organization and time management.
Analytical and quick decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges.
Interpersonal skills, including the ability to quickly adapt communication style and approach, as appropriate.
Must be available to work a flexible schedule Monday-Friday, which includes some evenings, holidays, Saturdays, and Sundays.
Ability/willingness to travel as needed – generally no more than one to two weeks per year.
Applicants need to be willing to fulfill employment obligations in a hybrid work environment, that includes working from home. When working from home, employees need reliable, high-speed internet connectivity and a quiet space with minimal distractions or interruptions.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisconsumer creditcommercial creditsalescollectionsrelationship managementanalytical skillsdecision-makingproblem-solvingtime management

Soft Skills

communication skillssales skillsnegotiation skillsinterpersonal skillsorganizational skillsflexibilityteam spiritadaptabilitycustomer satisfactioncoaching

Certifications

Bachelor of Business Administration