Fleet Admin Partner

Ford Motor Company

Fleet Admin Partner supporting fleet customer onboarding and data management at Ford Pro Fleet Management. Collaborating with teams to optimize customer fleet operations in a dynamic environment.

Posted 4/30/2026full-timeFort Lauderdale • Florida • 🇺🇸 United StatesJunior💰 $74,300 - $166,200 per yearWebsite

About the role

Key responsibilities & impact

Manage new fleet customer onboarding, including assistance with initial product setup and training.
Execute day-day tactical requests from the vanity inbox, the Implementation PMs, and Account Managers.
Manage exceptions to ensure processes and requests are followed on and resolved.
Take ownership of escalated issues by applying critical thinking and problem-solving to identify and implement solutions.
Ensure client expectations and internal metrics are being met.
Proactively manage customer groups and contacts to reduce defects.
Work directly with Account managers on customer reviews to help analyze fleets and meet customer needs.
Manage customer asset inventory.
Consolidate data from multiple systems and resources.
Support vehicle termination requests.
Create new reports and generate recurring reports to support customer requests.

Requirements

What you’ll need

High school diploma or equivalent required. Bachelor’s degree preferred (equivalent customer service experience may be considered in lieu of degree).
1+ years of experience in fleet management field required
Proficiency in Microsoft suite of programs.
Strong knowledge of Excel, including formulas, VLOOKUPs, and pivot tables.
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fleet managementdata consolidationreport generationExcelformulasVLOOKUPpivot tables

Soft Skills

critical thinkingproblem-solvingeffective communicationinterpersonal skills

Certifications

high school diplomaBachelor's degree